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For Companies At a Glance
- Tasks: Provide top-notch customer service and create accurate quotes for clients.
- Company: Join a dynamic team in a thriving office environment in Hyde.
- Benefits: Enjoy a competitive salary, generous holiday, and a quarterly bonus scheme.
- Why this job: Make a real difference by building strong customer relationships and driving sales.
- Qualifications: 3 years of customer service experience and strong organisational skills.
- Other info: Collaborative culture with opportunities for professional growth.
The predicted salary is between 26000 - 29000 £ per year.
Pickles Recruitment is seeking a proactive and commercially minded Customer Service Team Advisor to join one of our fantastic clients in Hyde. This role is perfect for someone with strong customer service experience, excellent organisational skills, and confidence in handling quotes.
Must Haves
- Minimum 3 years Customer Service experience within an office environment
- Sage experience (ideal)
- Strong commercial awareness, particularly around quoting
- Proven experience working in a busy office
Key Responsibilities
- Produce accurate and timely quotations for incoming enquiries
- Build strong customer relationships with a professional, friendly telephone manner
- Pre-qualify enquiries and follow up within agreed timescales
- Convert quotes into sales orders
- Liaise with internal departments including Transport, Fabrication, Warehouse teams and external partners
- Handle incoming calls and email enquiries
- Maintain excellent attention to detail across all communications and order processing
- Use Sage software to manage enquiries and orders (training provided if required)
- Identify commercial opportunities and add value to each customer interaction
What We’re Looking For
- Confident communicator with the ability to build rapport quickly
- Positive, professional telephone manner
- Highly organised with strong attention to detail
- Ability to work collaboratively across teams
- B2B experience desirable
- Sage experience preferred but not essential
What’s In It For You
- Competitive salary £26,000-£29,000
- Monday-Friday, 08:00-17:00
- 25 days holiday + bank holidays
- Company pension
- Quarterly bonus scheme
- On-site parking
Customer Service Team Advisor employer: Pickles Recruitment
Contact Detail:
Pickles Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Advisor
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what you want to know about the team dynamics or growth opportunities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it’s a great opportunity to reiterate your enthusiasm for the role.
We think you need these skills to ace Customer Service Team Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, like using Sage. We want to see how your background fits with the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Team Advisor role. Be sure to mention your organisational skills and how you handle quotes – we love a proactive approach!
Show Off Your Communication Skills: Since this role involves building strong customer relationships, make sure your application reflects your communication style. Use a friendly tone and clear language to demonstrate your ability to connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pickles Recruitment
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled enquiries, built relationships, and converted quotes into sales. This will show that you understand the role and can hit the ground running.
✨Get Familiar with Sage
If you have experience with Sage, great! If not, don’t sweat it. Just be honest about your familiarity and express your willingness to learn. Mention any similar software you've used to demonstrate your adaptability.
✨Show Off Your Organisational Skills
Prepare to discuss how you manage your time and keep track of multiple tasks. Think of examples where your attention to detail made a difference, especially in a busy office environment. This is key for the role!
✨Practice Your Communication Style
Since this role requires a friendly and professional telephone manner, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable. Building rapport quickly is essential, so show them you can do it!