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- Tasks: Welcome customers, manage bookings, handle payments, and provide advice.
- Company: Join Pickles Recruitment, a team-focused company dedicated to excellent customer service.
- Benefits: Enjoy staff discounts, ongoing training, and a relaxed work environment.
- Why this job: Be the face of customer service in a supportive team that values your input.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Work Monday to Friday, 9am to 5pm, with a salary up to £26k.
Pickles Recruitment are hiring! We’re on the lookout for a down-to-earth Customer Service Advisor who’s great with people and keeps things running smoothly at the front. You’ll be the first face (or voice) customers deal with — whether they’re booking a detail, asking for advice, or checking in on their orders. You’ll need to be confident, good under pressure, and able to manage your own workload without constant supervision. If you’ve got a love for customers, even better.
What You’ll Be Doing:
- Welcome customers in person, online, and over the phone — taking orders, queries, updates, and general advice.
- Talk through our detailing packages and recommend the best options based on customer needs.
- Keep the booking system organised and running like clockwork.
- Update customers on progress and turnaround times.
- Handle payments, invoices, and any aftercare advice.
- Deal with complaints or concerns calmly and professionally.
- Liaise with the detailing team to make sure work is completed on time and to standard.
- Keep the front-of-house area clean, tidy, and welcoming.
What We’re After:
- Experience in a customer service role.
- Friendly, approachable, and clear when speaking with customers.
- Organised and able to multitask — especially on busy days.
- Able to manage your own time and take initiative.
- Comfortable dealing with all sorts of people — calm when things get hectic.
Perks of the Job:
- Be part of a small, hard-working team where everyone pulls their weight.
- Ongoing training and a say in how things are run.
- Staff discounts on detailing and products.
- A relaxed but professional environment where quality comes first.
Salary: Paying up to 26k per year - DOE
Working Hours: 9am – 5pm / Mon-Fri
Customer Service Advisor employer: Pickles Recruitment
Contact Detail:
Pickles Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Showcase your people skills! When you get the chance to speak with us or during any networking events, highlight your experience in customer service and how you've successfully handled various situations. This will demonstrate your ability to connect with customers effectively.
✨Tip Number 2
Familiarise yourself with our services. Understanding the detailing packages we offer will not only help you in conversations but also show your genuine interest in the role. Researching our company and its values can give you an edge during discussions.
✨Tip Number 3
Practice your multitasking skills! Since the role requires managing multiple tasks simultaneously, consider simulating a busy environment at home. This could involve handling mock customer queries while keeping track of other responsibilities to showcase your organisational skills.
✨Tip Number 4
Prepare for potential scenarios! Think about common customer complaints or queries you might encounter and how you would handle them. Being ready with calm and professional responses will reflect your capability to manage pressure effectively.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use specific examples that demonstrate your ability to handle queries, manage workloads, and deal with customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you love working with customers and how your skills align with the job requirements outlined by Pickles Recruitment.
Showcase Your Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've successfully interacted with customers in previous roles, especially under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application reflects your attention to detail.
How to prepare for a job interview at Pickles Recruitment
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, whether it's resolving complaints or providing excellent service.
✨Demonstrate Organisation and Multitasking
The role requires you to manage multiple tasks simultaneously, especially during busy periods. Highlight your organisational skills by discussing how you prioritise tasks and keep everything running smoothly.
✨Stay Calm Under Pressure
You’ll likely face challenging situations during the interview. Practice staying composed and articulate when discussing how you handle stress and maintain professionalism, even when things get hectic.
✨Know the Company and Its Services
Familiarise yourself with the company’s detailing packages and services. Being knowledgeable about what they offer will show your genuine interest in the role and help you recommend options effectively during the interview.
