At a Glance
- Tasks: Provide real-time support via live chat and email, solving customer queries with speed and personality.
- Company: Join Picklebet, a top 10 Australian betting platform, expanding internationally.
- Benefits: Enjoy a 4-day work week, fully remote setup, and quarterly team catch-ups.
- Other info: Great opportunities for growth as our UK operations scale.
- Why this job: Be part of an innovative team in the exciting world of sports and esports betting.
- Qualifications: Customer service experience, strong communication skills, and a passion for sports.
The predicted salary is between 25000 - 30000 £ per year.
Picklebet is a top 10 Australian racing, sports, and esports betting platform built for the next generation of players. We’re fast, innovative, and expanding internationally. This is your chance to be a member of our brand-new UK support team. Best of all? We believe in true work-life balance. You’ll work a 4-day week, giving you 3 full days off every week to recharge, while enjoying a fully remote setup with quarterly in-person team catch-ups.
This isn’t a boring, scripted helpdesk job. You’ll be at the absolute heart of a live, real-time digital sports and racing product.
The Role
As a Customer Support Operator, you’ll be the voice of Picklebet, delivering high-quality, empathetic, and real-time support via live chat and email. You will:
- Champion our customers: Own live chat and email conversations, solving everything from complex betting queries to technical glitches with speed and personality.
- Deliver industry-leading support: Build strong relationships with our customers while thriving in a fast-paced, real-time environment where priorities can shift quickly.
- Keep gaming safe: Support our Responsible Gambling commitments by identifying potential signs of customer harm, following safer gambling procedures, and helping maintain a safe and fair experience for all customers.
- Bridge the gap to tech: Investigate customer feedback, escalate bugs and improvement opportunities, and collaborate cross-functionally with teams to improve the platform experience.
- Grow with us: This is a genuine entry-level role into the gaming space with opportunities to progress as our UK operations scale.
What We're Looking For
- Previous experience in a customer-facing or customer service role
- Excellent written and verbal communication skills
- Strong problem-solving skills
- High level of attention to detail
- Ability to stay calm, empathetic & professional when handling customer concerns
- Confidence working independently in a remote environment
- Reliable home working setup and stable internet connection
- Availability to work evenings and weekends
- Betting industry experience and/or a genuine passion for Sport & Racing
Nice to Have
- 2+ years of experience in betting, gaming, fintech, or other fast-moving digital environments
- Experience using tools like Zendesk, Jira, or Confluence
- A passion for racing and sport
Why Join Picklebet?
You’ll be joining a top 10 Australian betting brand making serious waves internationally, with a genuine opportunity to help scale our new UK team from the ground up. You’ll work on an innovative product across racing, sports and esports, gaining hands-on experience in a fast-moving, highly regulated digital industry where ideas turn into action quickly. As we continue to grow, so will your opportunities.
We work remotely by design, bringing the team together for quarterly catch-ups to connect, collaborate, and celebrate wins. What really sets us apart is our team culture - collaborative, accountable, and full of people who take ownership, support each other, and genuinely care about doing great work.
Remote Customer Support Operator — 4-Day Week employer: Picklebet
Picklebet is an exceptional employer that prioritises work-life balance with a unique 4-day work week, allowing you to recharge with three full days off. As part of our innovative UK support team, you'll enjoy a fully remote setup while being at the forefront of a dynamic digital sports and racing platform, with ample opportunities for personal and professional growth in a collaborative and supportive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Support Operator — 4-Day Week
✨Tip Number 1
Get to know the company! Before your interview, dive into Picklebet's culture and values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident and ready to tackle any tricky questions during the interview.
✨Tip Number 3
Show off your passion for sports and racing! Share your experiences and knowledge during the interview. It’ll demonstrate that you’re not just looking for any job, but that you’re excited about this specific role at Picklebet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your appreciation and keep yourself fresh in their minds as they make their decision.
We think you need these skills to ace Remote Customer Support Operator — 4-Day Week
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re looking for someone who can connect with our customers, so show us how you’d do that!
Tailor Your Application:Make sure to tailor your application specifically for the Customer Support Operator role at Picklebet. Highlight your relevant experience in customer service and any passion you have for sports or betting. This will help us see why you’re the perfect fit for our team!
Be Clear and Concise:We appreciate clarity! When writing your application, keep it clear and concise. Use bullet points where necessary and make sure your key skills and experiences stand out. This makes it easier for us to see what you bring to the table.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Picklebet
✨Know Your Stuff
Before the interview, make sure you understand Picklebet's services and the betting industry. Familiarise yourself with common betting terms and the platform itself. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Customer Support Operator, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled customer queries in the past, showcasing your empathy and problem-solving skills.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you've had to solve complex issues quickly. Be ready to discuss these during the interview, as it will highlight your ability to thrive in a fast-paced environment. Remember, they want to see how you think on your feet!
✨Embrace the Remote Setup
Since this role is fully remote, be prepared to discuss how you manage your time and stay productive while working from home. Share your strategies for maintaining a reliable work setup and how you ensure effective communication with your team, especially during those quarterly catch-ups.
