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- Tasks: Lead the UK Support team and enhance customer service operations.
- Company: A top online gaming company based in Manchester.
- Benefits: Fully remote work, 4-day week, and career progression opportunities.
- Why this job: Join a fast-growing company and make a real impact in customer support.
- Qualifications: Strong customer service background, preferably in gambling, with excellent communication skills.
- Other info: Enjoy a unique work-life balance while advancing your career.
The predicted salary is between 30000 - 42000 £ per year.
A leading online gaming company in Manchester is on the lookout for a Customer Service Assistant Manager to drive the daily operations of their UK Support team. This role requires a strong background in Customer Service, ideally within the gambling sector, along with excellent communication and problem-solving skills.
The position offers a fully remote work model with a unique 4-day work week, providing ample time for personal recharge, as well as opportunities for real career progression within a fast-growing company.
Remote Customer Support Lead — 4-Day Week (UK) in Manchester employer: Picklebet
Contact Detail:
Picklebet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Support Lead — 4-Day Week (UK) in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the gaming industry on LinkedIn or other platforms. A friendly chat can open doors and give you insights that might just land you that Customer Support Lead role.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles, especially in the gambling sector. We want you to showcase your problem-solving skills and communication prowess like a champ!
✨Tip Number 3
Show off your passion for gaming! When you apply through our website, make sure to highlight your love for the industry. Companies want to see that you’re not just looking for any job, but that you’re genuinely excited about this one.
✨Tip Number 4
Follow up after your application! A quick message thanking them for the opportunity can set you apart. It shows you're keen and keeps you on their radar as they sift through candidates.
We think you need these skills to ace Remote Customer Support Lead — 4-Day Week (UK) in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked in the gambling sector. We want to see how you've tackled challenges and provided top-notch support in your previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our needs and can demonstrate how they fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you the best fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Picklebet
✨Know the Company Inside Out
Before your interview, make sure to research the online gaming company thoroughly. Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Highlight Relevant Experience
Since this role is focused on customer service within the gambling sector, be ready to discuss your previous experiences in similar environments. Prepare specific examples of how you've handled customer issues or improved service processes to demonstrate your expertise.
✨Showcase Your Communication Skills
As a Customer Support Lead, communication is key. During the interview, practice clear and concise responses. You might even want to role-play common customer scenarios to illustrate your problem-solving skills and ability to communicate effectively under pressure.
✨Emphasise Work-Life Balance
With a unique 4-day work week, it's important to express your understanding of work-life balance. Share how you manage your time effectively and how this flexibility can enhance your productivity and job satisfaction, aligning with the company's values.
