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- Tasks: Lead and mentor the Customer Support team while ensuring smooth daily operations.
- Company: Join a growing, innovative company with a supportive culture.
- Benefits: Enjoy a fully remote role, 4-day work weeks, and competitive salary.
- Why this job: Be part of a new team and make a real impact in customer service.
- Qualifications: 2 years of customer service experience, preferably in the gambling industry.
- Other info: Fast track your career with growth opportunities and team perks.
The predicted salary is between 35000 - 35000 £ per year.
We are looking for an ambitious Customer Service superstar to join our growing team as an Assistant Manager. In this role, you will become a key member of our supportive management team, helping to lead the department through an exciting period of expansion. This is an ideal opportunity for a motivated Supervisor or Team Leader ready to broaden their skillset and take a significant next step in their career. Your primary focus will be ensuring the smooth daily operation of our UK Support department through direct mentorship and guidance of our operators. Working closely with the Customer Service Manager, you will help refine processes and scale the department effectively. If you are a dedicated leader passionate about operational excellence and team development.
Responsibilities
- Help to ensure the smooth, efficient daily operation of the Customer Support department.
- Take escalations and answer queries from Customer Support Operators, providing coaching and mentoring where necessary.
- Complete regular Quality Assurance checks on operator live chats and email, providing targeted feedback and guidance as needed.
- Efficiently and professionally manage and resolve Customer Complaints, applying company and industry knowledge to make informed decisions.
- Actively share your expertise in the gambling industry and customer service best practices to proactively upskill the Customer Support team.
- Collaborate closely with the CS Manager to identify areas of improvement in current processes and daily operations.
- Answer overflow of customer queries through Live Chat and Email when needed.
What You’ll Bring to the Team
- A strong background in Customer Service (minimum 2 years experience), specifically in the gambling industry, with a proven record of service excellence.
- Strong communication skills and ability to partner with a diverse range of internal stakeholders and external customers.
- A keen eye for detail and critical thinking skills, which can help drive improvement in departmental processes.
- A proactive attitude, with the ability to problem solve and work with autonomy.
- Previous management experience is not a necessity, candidates should have a proven record of working with autonomy and be prepared to articulate examples of qualities essential for successful leadership.
Additional Information
- Fully remote role.
- 4-day work weeks: Four 10-hour days, giving you three full days off to recharge.
- Ground-floor opportunity: Be one of our first UK hires and help to build out a brand new team.
- Team Perks: Opportunities to attend sporting and racing events.
- Fast track career progression: Step into a role with real growth potential in a scaling, next-gen company.
- Collaborative and supportive culture: Join a small, forward thinking team where your ideas make an impact.
The pay range for this role is: 35,000 - 35,000 GBP per year (Remote (United Kingdom))
Customer Support Assistant Manager in Manchester employer: Picklebet
Contact Detail:
Picklebet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service and gambling industry. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how your experience aligns with the role of Assistant Manager. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Show off your passion for operational excellence! During interviews, share specific examples of how you've improved processes or mentored team members in the past. This will demonstrate your readiness for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our growing team.
We think you need these skills to ace Customer Support Assistant Manager in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about helping others and being part of our team.
Tailor Your Experience: Make sure to highlight your relevant experience in the gambling industry and customer service. We’re keen on seeing how your background aligns with the role, so don’t be shy about showcasing your achievements and skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Assistant Manager position. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Let’s get started on this journey together!
How to prepare for a job interview at Picklebet
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge, especially in the gambling industry. Be ready to discuss specific scenarios where you've excelled in service excellence and how you handled difficult situations.
✨Show Off Your Leadership Skills
Even if you haven't held a formal management position, think of examples where you've taken the lead or mentored others. Prepare to share these stories to demonstrate your potential as a leader in the role.
✨Be Process-Oriented
Familiarise yourself with common customer support processes and think about how you can improve them. During the interview, be prepared to suggest ideas for refining operations and enhancing team performance.
✨Engage with the Team Culture
Research the company culture and be ready to discuss how you can contribute to a collaborative and supportive environment. Show enthusiasm for being part of a growing team and how your ideas can make an impact.
