At a Glance
- Tasks: Provide top-notch customer support via live chat and email in a fast-paced environment.
- Company: Join Picklebet, a leading Australian betting platform with a vibrant team culture.
- Benefits: Enjoy a 4-day work week, remote setup, and quarterly team catch-ups.
- Other info: Great opportunities for growth as we expand our UK operations.
- Why this job: Be part of an innovative team and make a real impact in the gaming industry.
- Qualifications: Customer service experience, strong communication skills, and a passion for sports.
The predicted salary is between 25000 - 30000 £ per year.
Picklebet is a top 10 Australian racing, sports, and esports betting platform built for the next generation of players. We’re fast, innovative, and expanding internationally. This is your chance to be a member of our brand-new UK support team. Best of all? We believe in true work-life balance. You’ll work a 4-day week, giving you 3 full days off every week to recharge, while enjoying a fully remote setup with quarterly in-person team catch-ups. This isn’t a boring, scripted helpdesk job. You’ll be at the absolute heart of a live, real-time digital sports and racing product.
The Role
As a Customer Support Operator, you’ll be the voice of Picklebet, delivering high-quality, empathetic, and real-time support via live chat and email. You will:
- Champion our customers: Own live chat and email conversations, solving everything from complex betting queries to technical glitches with speed and personality.
- Deliver industry-leading support: Build strong relationships with our customers while thriving in a fast-paced, real-time environment where priorities can shift quickly.
- Keep gaming safe: Support our Responsible Gambling commitments by identifying potential signs of customer harm, following safer gambling procedures, and helping maintain a safe and fair experience for all customers.
- Bridge the gap to tech: Investigate customer feedback, escalate bugs and improvement opportunities, and collaborate cross-functionally with teams to improve the platform experience.
- Grow with us: This is a genuine entry-level role into the gaming space with opportunities to progress as our UK operations scale.
What We're Looking For
- Previous experience in a customer-facing or customer service role
- Excellent written and verbal communication skills
- Strong problem-solving skills
- High level of attention to detail
- Ability to stay calm, empathetic & professional when handling customer concerns
- Confidence working independently in a remote environment
- Reliable home working setup and stable internet connection
- Availability to work evenings and weekends
- Betting industry experience and/or a genuine passion for Sport & Racing
Nice to Have
- 2+ years of experience in betting, gaming, fintech, or other fast-moving digital environments
- Experience using tools like Zendesk, Jira, or Confluence
- A passion for racing and sport
Why Join Picklebet?
You’ll be joining a top 10 Australian betting brand making serious waves internationally, with a genuine opportunity to help scale our new UK team from the ground up. You’ll work on an innovative product across racing, sports and esports, gaining hands-on experience in a fast-moving, highly regulated digital industry where ideas turn into action quickly. As we continue to grow, so will your opportunities. We work remotely by design, bringing the team together for quarterly catch-ups to connect, collaborate, and celebrate wins. What really sets us apart is our team culture - collaborative, accountable, and full of people who take ownership, support each other, and genuinely care about doing great work.
Remote Customer Support Operator — 4-Day Week in London employer: Picklebet
Picklebet is an exceptional employer that prioritises work-life balance with a unique 4-day work week, allowing employees to recharge with three full days off. Our collaborative and supportive culture fosters personal growth and development within the fast-paced gaming industry, while the fully remote setup and quarterly team catch-ups ensure strong connections among team members. Join us to be part of an innovative company that values your contributions and offers genuine opportunities for career advancement as we expand our UK operations.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Support Operator — 4-Day Week in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Picklebet's culture and values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your live chat skills! Since you'll be handling real-time conversations, try role-playing scenarios with friends or family. This will help you stay calm and confident when tackling customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a tricky situation into a win. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Picklebet team and ready to take on this exciting opportunity.
We think you need these skills to ace Remote Customer Support Operator — 4-Day Week in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. Remember, this isn’t just about ticking boxes; it’s about connecting with us.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Support Operator role at Picklebet. Highlight your relevant experience and skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on showcasing your skills and experiences that make you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do at Picklebet.
How to prepare for a job interview at Picklebet
✨Know Your Stuff
Before the interview, make sure you understand Picklebet's services and values. Familiarise yourself with their customer support approach and the betting industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Support Operator, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer queries in the past, showcasing your empathy and problem-solving skills.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you've had to troubleshoot issues or resolve conflicts. Be ready to discuss these during the interview, as it will highlight your ability to stay calm under pressure and find solutions quickly—qualities that are essential for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, growth opportunities, or how they handle customer feedback. This shows your enthusiasm for the position and helps you gauge if Picklebet is the right fit for you.
