At a Glance
- Tasks: Deliver top-notch customer support via live chat and email, solving queries with speed and personality.
- Company: Join Picklebet, a top 10 Australian betting brand making waves in the UK.
- Benefits: Remote work, opportunities for growth, and a supportive team culture.
- Other info: Dynamic environment with chances to progress as we scale our UK operations.
- Why this job: Be part of an innovative team and make a real impact in the gaming industry.
- Qualifications: Experience in customer service, strong communication skills, and a passion for sports.
The predicted salary is between 25000 - 30000 £ per year.
The Role
As a Customer Support Operator, you’ll be the voice of Picklebet, delivering high-quality, empathetic, and real-time support via live chat and email. You will:
- Champion our customers: Own live chat and email conversations, solving everything from complex betting queries to technical glitches with speed and personality.
- Deliver industry-leading support: Build strong relationships with our customers while thriving in a fast-paced, real-time environment where priorities can shift quickly.
- Keep gaming safe: Support our Responsible Gambling commitments by identifying potential signs of customer harm, following safer gambling procedures, and helping maintain a safe and fair experience for all customers.
- Bridge the gap to tech: Investigate customer feedback, escalate bugs and improvement opportunities, and collaborate cross-functionally with teams to improve the platform experience.
- Grow with us: This is a genuine entry-level role into the gaming space with opportunities to progress as our UK operations scale.
What We're Looking For
- Essential
- Previous experience in a customer-facing or customer service role
- Excellent written and verbal communication skills
- Strong problem-solving skills
- High level of attention to detail
- Ability to stay calm, empathetic & professional when handling customer concerns
- Confidence working independently in a remote environment
- Reliable home working setup and stable internet connection
- Availability to work evenings and weekends
- Betting industry experience and/or a genuine passion for Sport & Racing
- Nice to Have
- 2+ years of experience in betting, gaming, fintech, or other fast-moving digital environments
- Experience using tools like Zendesk, Jira, or Confluence
- A passion for racing and sport
Why Join Picklebet?
You’ll be joining a top 10 Australian betting brand making serious waves internationally, with a genuine opportunity to help scale our new UK team from the ground up. You’ll work on an innovative product across racing, sports and esports, gaining hands-on experience in a fast-moving, highly regulated digital industry where ideas turn into action quickly. As we continue to grow, so will your opportunities. We work remotely by design, bringing the team together for quarterly catch-ups to connect, collaborate, and celebrate wins. What really sets us apart is our team culture - collaborative, accountable, and full of people who take ownership, support each other, and genuinely care about doing great work.
Customer Support (UK) employer: Picklebet
Picklebet is an exceptional employer that values expertise and independence, offering a dynamic work environment for Overnight Sports & Racing Traders. With competitive salaries and the flexibility of remote work in the UK, employees benefit from a culture that encourages sound judgement and personal growth, all while being part of a passionate team dedicated to delivering top-notch sports trading experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support (UK)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Picklebet. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Picklebet before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support (UK)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Picklebet:Your cover letter is your chance to shine! Tell us why you want to work at Picklebet specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Picklebet!
How to prepare for a job interview at Picklebet
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
