At a Glance
- Tasks: Deliver top-notch customer support via live chat and email, solving queries with speed and personality.
- Company: Join Picklebet, a top 10 Australian betting brand making waves in the UK.
- Benefits: Remote work, opportunities for growth, and a supportive team culture.
- Other info: Dynamic environment with chances to progress as we scale our UK operations.
- Why this job: Be part of an innovative team and make a real impact in the gaming industry.
- Qualifications: Experience in customer service, strong communication skills, and a passion for sports.
The predicted salary is between 25000 - 30000 £ per year.
The Role
As a Customer Support Operator, you’ll be the voice of Picklebet, delivering high-quality, empathetic, and real-time support via live chat and email. You will:
- Champion our customers: Own live chat and email conversations, solving everything from complex betting queries to technical glitches with speed and personality.
- Deliver industry-leading support: Build strong relationships with our customers while thriving in a fast-paced, real-time environment where priorities can shift quickly.
- Keep gaming safe: Support our Responsible Gambling commitments by identifying potential signs of customer harm, following safer gambling procedures, and helping maintain a safe and fair experience for all customers.
- Bridge the gap to tech: Investigate customer feedback, escalate bugs and improvement opportunities, and collaborate cross-functionally with teams to improve the platform experience.
- Grow with us: This is a genuine entry-level role into the gaming space with opportunities to progress as our UK operations scale.
What We're Looking For
- Essential
- Previous experience in a customer-facing or customer service role
- Excellent written and verbal communication skills
- Strong problem-solving skills
- High level of attention to detail
- Ability to stay calm, empathetic & professional when handling customer concerns
- Confidence working independently in a remote environment
- Reliable home working setup and stable internet connection
- Availability to work evenings and weekends
- Betting industry experience and/or a genuine passion for Sport & Racing
- Nice to Have
- 2+ years of experience in betting, gaming, fintech, or other fast-moving digital environments
- Experience using tools like Zendesk, Jira, or Confluence
- A passion for racing and sport
Why Join Picklebet?
You’ll be joining a top 10 Australian betting brand making serious waves internationally, with a genuine opportunity to help scale our new UK team from the ground up. You’ll work on an innovative product across racing, sports and esports, gaining hands-on experience in a fast-moving, highly regulated digital industry where ideas turn into action quickly. As we continue to grow, so will your opportunities. We work remotely by design, bringing the team together for quarterly catch-ups to connect, collaborate, and celebrate wins. What really sets us apart is our team culture - collaborative, accountable, and full of people who take ownership, support each other, and genuinely care about doing great work.
Customer Support (UK) employer: Picklebet
At Picklebet, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and accountability. As a Customer Support Operator, you'll not only engage with our customers in a fast-paced environment but also have the chance to grow alongside our expanding UK operations, all while working remotely with a supportive team that values your contributions. Join us to be part of an innovative brand in the betting industry, where your passion for sport and racing can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support (UK)
✨Tip Number 1
Get to know the company inside out! Research Picklebet's values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling live chats and emails, try role-playing with a friend or family member. This will help you stay calm and professional when dealing with customer concerns.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these during your conversations to demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Picklebet family!
We think you need these skills to ace Customer Support (UK)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see how you can bring empathy and warmth to customer interactions, so don’t be afraid to inject a bit of yourself into your writing.
Tailor Your Experience:Make sure to highlight any previous customer service experience you have. Whether it’s handling queries or solving problems, we want to know how your skills align with what we’re looking for in a Customer Support Operator.
Be Clear and Concise:Keep your application clear and to the point. We appreciate attention to detail, so make sure your writing is free from typos and grammatical errors. A well-structured application shows us you can communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Picklebet
✨Know Your Stuff
Before the interview, make sure you understand the betting industry and Picklebet's unique offerings. Brush up on common betting queries and technical issues that customers might face. This will help you demonstrate your knowledge and passion during the conversation.
✨Showcase Your Empathy
As a Customer Support Operator, empathy is key. Prepare examples from your past experiences where you successfully handled customer concerns with care and professionalism. This will show that you can maintain a calm and supportive approach, even in challenging situations.
✨Be Ready for Real-Time Scenarios
Expect to be tested on your problem-solving skills during the interview. Practice responding to hypothetical customer queries or technical glitches on the spot. This will help you showcase your ability to think quickly and effectively in a fast-paced environment.
✨Highlight Your Communication Skills
Since you'll be communicating via live chat and email, it's crucial to demonstrate your written and verbal communication skills. Prepare to discuss how you've effectively communicated with customers in the past, and consider doing a mock interview to refine your delivery.
