At a Glance
- Tasks: Lead pharmaceutical projects, manage client relationships, and drive operational excellence.
- Company: Join a dynamic delivery partner in the healthcare sector, focused on innovation and technology.
- Benefits: Enjoy flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Be part of a diverse team that values inclusion and continuous improvement.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology and talented teams.
- Qualifications: Experience in project management within regulated environments and strong communication skills.
The predicted salary is between 50000 - 70000 £ per year.
About Us
At our organisation, we redefine executive and business support through exceptional problem-solving, proactive execution, and advanced integration of technology and AI. We partner with purpose-led leaders who value strategic collaborators capable of swiftly turning complexity into clarity and challenges into opportunities. You are highly tech-savvy and naturally leverage tools, including AI, to design, deliver, and scale impactful programs. Whether your background is in program management, operations, product, or enablement, you excel at driving clarity, alignment, and measurable outcomes across complex initiatives. Join a culture that prioritises clarity, practical innovation, and the seamless integration of human intuition with technology and AI-driven efficiency.
About Our Client And The Role
Our client is a specialist UK-based delivery partner supporting pharmaceutical and medical device organisations across marketing, communications, education, and events. Working across print, digital, and live engagement channels, they deliver high-quality, compliant project execution within highly regulated environments. Their work is built around strong operational delivery, deep understanding of pharmaceutical compliance processes, and a modern approach to project execution supported by technology and AI-enabled workflows. This is an exciting opportunity to join a growing, agile delivery team supporting global healthcare brands on complex and fast-moving projects.
The Opportunity
We are looking for a highly capable, commercially minded Freelance Client Delivery & Operations Manager to take ownership of pharmaceutical client accounts and lead the successful delivery of multiple projects simultaneously.
This Role Is Ideal For Someone Who Combines:
- Strong client relationship management
- End-to-end project delivery expertise
- Operational oversight and problem-solving
- Experience working within regulated pharmaceutical environments
You will act as the central point of coordination between clients, delivery teams, freelancers, and internal stakeholders — ensuring projects are delivered compliantly, efficiently, on time, and to an exceptional standard. This is not a traditional “account management only” role. It requires someone who is equally comfortable managing stakeholders, overseeing operations, driving delivery, improving processes, and identifying opportunities for account growth and client engagement.
What We’re Looking For / Essential Experience
- Proven experience managing pharmaceutical or healthcare communications projects
- Strong background in both client/account management and project delivery
- Experience delivering print and digital marketing assets within regulated environments
- Working knowledge of ABPI Code requirements; Veeva Vault workflows and approval processes
- Experience managing multiple projects and stakeholders simultaneously; comfortable working independently within a fast-paced remote environment; strong commercial awareness with the ability to identify account growth opportunities; excellent organisational, communication, and stakeholder management skills.
Desirable Experience
- Experience working with freelance or distributed delivery teams
- Exposure to project management methodologies such as Agile, Waterfall, PRINCE2, or similar
- Experience using project management and collaboration tools
- Healthcare agency, pharma communications, medical education, or events experience
- Degree qualification or equivalent industry experience
Personal Attributes / We Are Looking For Someone Who Is:
- Highly proactive and solutions-focused
- Commercially minded and delivery-driven
- Confident communicating with senior pharmaceutical stakeholders
- Calm under pressure and highly organised
- Comfortable owning problems and driving resolutions
- Motivated by quality, efficiency, and continuous improvement
- Adaptable, hands-on, and capable of thriving in a fast-moving environment
Requirements / Key Responsibilities
Client & Account Management- Manage and grow assigned pharmaceutical client accounts
- Build strong, trusted relationships with stakeholders at all levels
- Act as the day-to-day client lead across multiple concurrent projects
- Identify opportunities to improve delivery experiences and strengthen client engagement
- Handle project escalations, feedback, and issue resolution professionally and proactively
- Ensure a consistently high standard of communication and responsiveness
- Lead end-to-end delivery of pharmaceutical marketing, communications, education, and event projects
- Coordinate cross-functional freelance teams across creative, copy, QA, digital, and events
- Build and maintain project plans, timelines, and delivery schedules
- Ensure projects are delivered on time, within scope, and to regulatory standards
- Manage risks, dependencies, and delivery challenges proactively
- Support continuous improvement initiatives across project workflows and operations
- Maintain visibility across active projects and account performance
- Provide regular delivery updates and status reporting
- Support operational efficiencies and scalable delivery processes
- Collaborate closely with leadership to ensure smooth project execution
- Contribute ideas to improve systems, workflows, client experience, and team effectiveness
Benefits / Working Arrangement
- Fully remote, home-based role within the UK
- Flexibility required to support project and client delivery needs
- Occasional travel may be required for client meetings or workshops
Why Join?
This is an opportunity to join a growing specialist delivery environment where you will have real ownership, autonomy, and influence across client delivery and operational excellence. You’ll work alongside experienced pharmaceutical delivery specialists on impactful projects for leading healthcare brands, while contributing to the evolution of modern, technology-enabled project delivery practices.
What’s on Offer
- Flexible remote working environment
- Opportunity to grow into greater project ownership
- Exposure to multiple projects and delivery teams
- Collaborative, fast-paced environment with strong development potential
Diversity & Inclusion
FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought.
Freelance Pharma Delivery & Operations Lead (Remote) in London employer: Pickle
At our organisation, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. As a Freelance Pharma Delivery & Operations Lead, you will enjoy the flexibility of a fully remote role while having the opportunity to work with leading healthcare brands on impactful projects. We offer a supportive environment that encourages professional growth, allowing you to take ownership of your work and contribute to the evolution of technology-enabled project delivery practices.
StudySmarter Expert Advice🤫
We think this is how you could land Freelance Pharma Delivery & Operations Lead (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the pharma and healthcare sectors. Attend industry events, webinars, or even local meetups. The more people you know, the better your chances of landing that freelance gig!
✨Tip Number 2
Showcase your skills online! Create a portfolio that highlights your project management and delivery expertise. Use platforms like LinkedIn to share your achievements and insights about the industry. This will help you stand out to potential clients.
✨Tip Number 3
Be proactive in your approach! Don’t just wait for job postings; reach out directly to companies you admire. Express your interest in working with them and how you can add value to their projects. A little initiative goes a long way!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for talented individuals like you. Make sure to tailor your application to highlight your experience in managing pharmaceutical projects and your tech-savvy nature. Let’s get you that freelance role!
We think you need these skills to ace Freelance Pharma Delivery & Operations Lead (Remote) in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience in managing pharmaceutical or healthcare communications projects. We want to see how you've successfully delivered projects in regulated environments, so don’t hold back on the details!
Tailor Your Application:Take a moment to tailor your application to our job description. Use the same language and keywords we’ve used, especially around client management and project delivery. This shows us you understand what we're looking for!
Be Clear and Concise:When writing your application, clarity is key! Keep your sentences straightforward and to the point. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Pickle
✨Know Your Stuff
Before the interview, dive deep into the company’s background and the specifics of the role. Familiarise yourself with their projects, especially in the pharmaceutical sector, and understand the compliance processes they follow. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Tech Savvy
Since the role requires leveraging technology and AI, be prepared to discuss the tools you've used in past projects. Share specific examples of how you've integrated tech solutions to improve project delivery or client engagement. This will demonstrate your ability to adapt and innovate.
✨Demonstrate Problem-Solving Skills
Think of a few scenarios where you faced challenges in project management or client relations. Be ready to explain how you approached these issues, what solutions you implemented, and the outcomes. This will highlight your proactive mindset and operational oversight capabilities.
✨Engage with Questions
Prepare thoughtful questions that show your interest in the role and the company. Ask about their approach to managing multiple projects or how they ensure compliance in their operations. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
