At a Glance
- Tasks: Manage pharmaceutical client accounts and lead multiple projects to success.
- Company: Join a dynamic team redefining project delivery in the healthcare sector.
- Benefits: Enjoy flexible remote work, professional growth, and impactful project ownership.
- Other info: Collaborative culture with opportunities for continuous improvement and innovation.
- Why this job: Make a real difference in healthcare while leveraging cutting-edge technology.
- Qualifications: Experience in client management and project delivery within regulated environments.
The predicted salary is between 40000 - 50000 £ per year.
About Us
At our organisation, we redefine executive and business support through exceptional problem-solving, proactive execution, and advanced integration of technology and AI. We partner with purpose-led leaders who value strategic collaborators capable of swiftly turning complexity into clarity and challenges into opportunities. You are highly tech-savvy and naturally leverage tools, including AI, to design, deliver, and scale impactful programs. Whether your background is in program management, operations, product, or enablement, you excel at driving clarity, alignment, and measurable outcomes across complex initiatives. Join a culture that prioritises clarity, practical innovation, and the seamless integration of human intuition with technology and AI-driven efficiency.
About Our Client And The Role
Our client is a specialist UK-based delivery partner supporting pharmaceutical and medical device organisations across marketing, communications, education, and events. Working across print, digital, and live engagement channels, they deliver high-quality, compliant project execution within highly regulated environments. Their work is built around strong operational delivery, deep understanding of pharmaceutical compliance processes, and a modern approach to project execution supported by technology and AI-enabled workflows. This is an exciting opportunity to join a growing, agile delivery team supporting global healthcare brands on complex and fast-moving projects.
The Opportunity
We are looking for a highly capable, commercially minded Freelance Client Delivery & Operations Manager to take ownership of pharmaceutical client accounts and lead the successful delivery of multiple projects simultaneously.
This Role Is Ideal For Someone Who Combines:
- Strong client relationship management
- End-to-end project delivery expertise
- Operational oversight and problem-solving
- Experience working within regulated pharmaceutical environments
You will act as the central point of coordination between clients, delivery teams, freelancers, and internal stakeholders — ensuring projects are delivered compliantly, efficiently, on time, and to an exceptional standard. This is not a traditional “account management only” role. It requires someone who is equally comfortable managing stakeholders, overseeing operations, driving delivery, improving processes, and identifying opportunities for account growth and client engagement.
What We’re Looking For / Essential Experience
- Proven experience managing pharmaceutical or healthcare communications projects
- Strong background in both client/account management and project delivery
- Experience delivering print and digital marketing assets within regulated environments
- Working knowledge of ABPI Code requirements; Veeva Vault workflows and approval processes
- Experience managing multiple projects and stakeholders simultaneously; comfortable working independently within a fast-paced remote environment; strong commercial awareness with the ability to identify account growth opportunities; excellent organisational, communication, and stakeholder management skills.
Desirable Experience
- Experience working with freelance or distributed delivery teams
- Exposure to project management methodologies such as Agile, Waterfall, PRINCE2, or similar
- Experience using project management and collaboration tools
- Healthcare agency, pharma communications, medical education, or events experience
- Degree qualification or equivalent industry experience
Personal Attributes / We Are Looking For Someone Who Is:
- Highly proactive and solutions-focused
- Commercially minded and delivery-driven
- Confident communicating with senior pharmaceutical stakeholders
- Calm under pressure and highly organised
- Comfortable owning problems and driving resolutions
- Motivated by quality, efficiency, and continuous improvement
- Adaptable, hands-on, and capable of thriving in a fast-moving environment
Requirements / Key Responsibilities
Client & Account Management
- Manage and grow assigned pharmaceutical client accounts
- Build strong, trusted relationships with stakeholders at all levels
- Act as the day-to-day client lead across multiple concurrent projects
- Identify opportunities to improve delivery experiences and strengthen client engagement
- Handle project escalations, feedback, and issue resolution professionally and proactively
- Ensure a consistently high standard of communication and responsiveness
Project Delivery
- Lead end-to-end delivery of pharmaceutical marketing, communications, education, and event projects
- Coordinate cross-functional freelance teams across creative, copy, QA, digital, and events
- Build and maintain project plans, timelines, and delivery schedules
- Ensure projects are delivered on time, within scope, and to regulatory standards
- Manage risks, dependencies, and delivery challenges proactively
- Support continuous improvement initiatives across project workflows and operations
Operations & Process Management
- Maintain visibility across active projects and account performance
- Provide regular delivery updates and status reporting
- Support operational efficiencies and scalable delivery processes
- Collaborate closely with leadership to ensure smooth project execution
- Contribute ideas to improve systems, workflows, client experience, and team effectiveness
Benefits / Working Arrangement
- Fully remote, home-based role within the UK
- Flexibility required to support project and client delivery needs
- Occasional travel may be required for client meetings or workshops
Why Join?
This is an opportunity to join a growing specialist delivery environment where you will have real ownership, autonomy, and influence across client delivery and operational excellence. You’ll work alongside experienced pharmaceutical delivery specialists on impactful projects for leading healthcare brands, while contributing to the evolution of modern, technology-enabled project delivery practices.
What’s on Offer
- Flexible remote working environment
- Opportunity to grow into greater project ownership
- Exposure to multiple projects and delivery teams
- Collaborative, fast-paced environment with strong development potential
Diversity & Inclusion
FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought.
Freelance Client Delivery & Operations Manager (Pharmaceutical Projects) in London employer: Pickle
At our organisation, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. As a Freelance Client Delivery & Operations Manager, you will enjoy the flexibility of a fully remote role while having the opportunity to lead impactful projects for top healthcare brands, all within a supportive environment that prioritises professional growth and operational excellence. Join us to leverage your expertise in a fast-paced setting where your contributions directly influence the evolution of technology-enabled project delivery practices.
StudySmarter Expert Advice🤫
We think this is how you could land Freelance Client Delivery & Operations Manager (Pharmaceutical Projects) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the pharmaceutical and healthcare sectors. Attend industry events, webinars, or even local meetups. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your project management successes, especially in regulated environments. Use real examples to demonstrate how you've driven clarity and efficiency in past roles.
✨Tip Number 3
Be proactive in your approach! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like ours, and express your interest in potential freelance opportunities. You never know what might come up!
✨Tip Number 4
Stay tech-savvy! Familiarise yourself with the latest tools and technologies used in project delivery and operations. Being comfortable with AI and collaboration tools will set you apart from the competition and show you're ready for modern challenges.
We think you need these skills to ace Freelance Client Delivery & Operations Manager (Pharmaceutical Projects) in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience in managing pharmaceutical or healthcare communications projects. We want to see how you've successfully delivered projects in regulated environments, so don’t hold back on the details!
Tailor Your Application:Take a moment to tailor your application to our job description. Use the same language and keywords we’ve used to describe the role. This shows us you understand what we’re looking for and that you’re genuinely interested.
Be Clear and Concise:When writing your application, clarity is key! Keep your sentences straightforward and to the point. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pickle
✨Know Your Stuff
Before the interview, dive deep into the company’s background and the specifics of the pharmaceutical projects they handle. Familiarise yourself with the ABPI Code requirements and Veeva Vault workflows, as these are crucial for the role. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Tech Savvy
Since the role requires leveraging technology and AI, be prepared to discuss how you've used these tools in past projects. Bring examples of how you’ve integrated tech solutions to improve project delivery or client engagement. This will demonstrate your ability to align with the company's focus on practical innovation.
✨Demonstrate Stakeholder Management Skills
Highlight your experience in managing multiple stakeholders and projects simultaneously. Prepare specific examples where you successfully navigated complex relationships or resolved conflicts. This will show that you can thrive in a fast-paced environment while maintaining strong client relationships.
✨Be Proactive and Solutions-Focused
During the interview, convey your proactive approach to problem-solving. Share instances where you identified opportunities for improvement or growth within a project. This aligns perfectly with the company’s values and will position you as a candidate who is ready to take ownership and drive results.
