At a Glance
- Tasks: Manage pharmaceutical client accounts and lead multiple projects to success.
- Company: Join a dynamic delivery partner in the healthcare sector, focused on innovation.
- Benefits: Enjoy flexible remote work, professional growth, and impactful project ownership.
- Other info: Collaborative environment with opportunities for continuous improvement and career development.
- Why this job: Make a real difference in healthcare by driving project excellence and client engagement.
- Qualifications: Experience in pharmaceutical project management and strong client relationship skills.
The predicted salary is between 40000 - 50000 £ per year.
About Us
At our organisation, we redefine executive and business support through exceptional problem-solving, proactive execution, and advanced integration of technology and AI. We partner with purpose-led leaders who value strategic collaborators capable of swiftly turning complexity into clarity and challenges into opportunities. You are highly tech-savvy and naturally leverage tools, including AI, to design, deliver, and scale impactful programs. Whether your background is in program management, operations, product, or enablement, you excel at driving clarity, alignment, and measurable outcomes across complex initiatives. Join a culture that prioritises clarity, practical innovation, and the seamless integration of human intuition with technology and AI-driven efficiency.
About Our Client And The Role
Our client is a specialist UK-based delivery partner supporting pharmaceutical and medical device organisations across marketing, communications, education, and events. Working across print, digital, and live engagement channels, they deliver high-quality, compliant project execution within highly regulated environments. Their work is built around strong operational delivery, deep understanding of pharmaceutical compliance processes, and a modern approach to project execution supported by technology and AI-enabled workflows. This is an exciting opportunity to join a growing, agile delivery team supporting global healthcare brands on complex and fast-moving projects.
The Opportunity
We are looking for a highly capable, commercially minded Freelance Client Delivery & Operations Manager to take ownership of pharmaceutical client accounts and lead the successful delivery of multiple projects simultaneously.
This Role Is Ideal For Someone Who Combines:
- Strong client relationship management
- End-to-end project delivery expertise
- Operational oversight and problem-solving
- Experience working within regulated pharmaceutical environments
You will act as the central point of coordination between clients, delivery teams, freelancers, and internal stakeholders — ensuring projects are delivered compliantly, efficiently, on time, and to an exceptional standard. This is not a traditional “account management only” role. It requires someone who is equally comfortable managing stakeholders, overseeing operations, driving delivery, improving processes, and identifying opportunities for account growth and client engagement.
What We’re Looking For / Essential Experience
- Proven experience managing pharmaceutical or healthcare communications projects
- Strong background in both client/account management and project delivery
- Experience delivering print and digital marketing assets within regulated environments
- Working knowledge of: ABPI Code requirements; Veeva Vault workflows and approval processes
- Experience managing multiple projects and stakeholders simultaneously; comfortable working independently within a fast-paced remote environment; strong commercial awareness with the ability to identify account growth opportunities; excellent organisational, communication, and stakeholder management skills.
Desirable Experience
- Experience working with freelance or distributed delivery teams
- Exposure to project management methodologies such as Agile, Waterfall, PRINCE2, or similar
- Experience using project management and collaboration tools
- Healthcare agency, pharma communications, medical education, or events experience
- Degree qualification or equivalent industry experience
Personal Attributes / We Are Looking For Someone Who Is:
- Highly proactive and solutions-focused
- Commercially minded and delivery-driven
- Confident communicating with senior pharmaceutical stakeholders
- Calm under pressure and highly organised
- Comfortable owning problems and driving resolutions
- Motivated by quality, efficiency, and continuous improvement
- Adaptable, hands-on, and capable of thriving in a fast-moving environment
Requirements / Key Responsibilities
Client & Account Management- Manage and grow assigned pharmaceutical client accounts
- Build strong, trusted relationships with stakeholders at all levels
- Act as the day-to-day client lead across multiple concurrent projects
- Identify opportunities to improve delivery experiences and strengthen client engagement
- Handle project escalations, feedback, and issue resolution professionally and proactively
- Ensure a consistently high standard of communication and responsiveness
- Lead end-to-end delivery of pharmaceutical marketing, communications, education, and event projects
- Coordinate cross-functional freelance teams across creative, copy, QA, digital, and events
- Build and maintain project plans, timelines, and delivery schedules
- Ensure projects are delivered on time, within scope, and to regulatory standards
- Manage risks, dependencies, and delivery challenges proactively
- Support continuous improvement initiatives across project workflows and operations
- Maintain visibility across active projects and account performance
- Provide regular delivery updates and status reporting
- Support operational efficiencies and scalable delivery processes
- Collaborate closely with leadership to ensure smooth project execution
- Contribute ideas to improve systems, workflows, client experience, and team effectiveness
Benefits / Working Arrangement
- Fully remote, home-based role within the UK
- Flexibility required to support project and client delivery needs
- Occasional travel may be required for client meetings or workshops
Why Join?
This is an opportunity to join a growing specialist delivery environment where you will have real ownership, autonomy, and influence across client delivery and operational excellence. You’ll work alongside experienced pharmaceutical delivery specialists on impactful projects for leading healthcare brands, while contributing to the evolution of modern, technology-enabled project delivery practices.
What’s on Offer
- Flexible remote working environment
- Opportunity to grow into greater project ownership
- Exposure to multiple projects and delivery teams
- Collaborative, fast-paced environment with strong development potential
Diversity & Inclusion
FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought.
Freelance Client Delivery & Operations Manager (Pharmaceutical Projects) employer: Pickle
At our organisation, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. As a Freelance Client Delivery & Operations Manager, you will enjoy the flexibility of a fully remote role while having the opportunity to lead impactful projects for top healthcare brands, all within a supportive environment that prioritises professional growth and operational excellence. Join us to leverage your expertise in a fast-paced setting where your contributions directly influence the evolution of technology-enabled project delivery practices.
StudySmarter Expert Advice🤫
We think this is how you could land Freelance Client Delivery & Operations Manager (Pharmaceutical Projects)
✨Tip Number 1
Network like a pro! Reach out to your connections in the pharmaceutical industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Showcase your tech-savvy skills! During interviews, highlight how you've used technology and AI in past projects. This will demonstrate your ability to drive efficiency and innovation, which is key for the role.
✨Tip Number 3
Prepare for situational questions! Think of examples where you've successfully managed multiple projects or resolved conflicts. This will help you stand out as someone who can thrive under pressure and deliver results.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives us a chance to see your application in the best light possible.
We think you need these skills to ace Freelance Client Delivery & Operations Manager (Pharmaceutical Projects)
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience in managing pharmaceutical or healthcare communications projects. We want to see how you've successfully delivered projects in regulated environments, so don’t hold back on those details!
Tailor Your Application:Take a moment to tailor your application to the role. Use the job description as a guide and sprinkle in relevant keywords that match your skills and experiences. This helps us see how you fit right into our team!
Be Clear and Concise:When writing your application, clarity is key! Keep your language straightforward and avoid jargon unless it’s industry-specific. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Pickle
✨Know Your Stuff
Before the interview, dive deep into the company’s background and their work in the pharmaceutical sector. Familiarise yourself with their projects, especially those involving compliance and technology integration. This will not only show your genuine interest but also help you tailor your responses to align with their values.
✨Showcase Your Tech Savvy
Since the role requires a high level of tech-savviness, be prepared to discuss specific tools and technologies you've used in past projects. Highlight any experience with AI-driven workflows or project management tools like Veeva Vault. This will demonstrate your ability to leverage technology effectively in project delivery.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, particularly in regulated environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will illustrate your proactive approach and ability to drive resolutions under pressure.
✨Engage with Stakeholders
Since the role involves managing multiple stakeholders, practice discussing how you've built strong relationships in the past. Be ready to share strategies for effective communication and engagement, especially with senior pharmaceutical stakeholders. This will highlight your client management skills and your ability to foster collaboration.
