At a Glance
- Tasks: Lead and inspire sales and customer service teams to deliver exceptional experiences.
- Company: Join Pickfords, the UK's leading removals and storage company with 400 years of heritage.
- Benefits: Enjoy a competitive salary, bonuses, career development, and employee discounts.
- Other info: Be part of a supportive team that values your growth and success.
- Why this job: Make a real impact in a respected company focused on customer service excellence.
- Qualifications: Proven experience in sales and customer service management with strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
About Pickfords Move Management Limited
With over 400 years of heritage, Pickfords is the UK’s leading removals and storage company, trusted by households and businesses nationwide. We deliver exceptional moving experiences through professionalism, innovation, and customer-focused service.
As part of our continued growth, we are looking for an experienced and motivated Sales & Customer Service Manager to lead our customer engagement and sales operations, ensuring outstanding service delivery while driving commercial performance.
The Role
The Sales & Customer Service Manager will be responsible for overseeing the day-to-day management of the sales and customer service teams, ensuring high levels of customer satisfaction, operational efficiency, and revenue growth. You will play a key role in developing team performance, enhancing customer journeys, and supporting business objectives through strong leadership and strategic thinking.
Key Responsibilities
- Lead, motivate, and develop the sales and customer service teams to achieve individual and company targets.
- Drive sales performance through effective pipeline management, coaching, and customer engagement strategies.
- Ensure exceptional customer service standards are maintained across all customer touchpoints.
- Monitor and improve customer satisfaction metrics, response times, and service quality.
- Handle escalated customer queries and complaints professionally and efficiently.
- Analyse sales and service data to identify trends, opportunities, and areas for improvement.
- Collaborate with operational teams to ensure smooth service delivery and customer satisfaction.
- Implement processes to improve efficiency, productivity, and customer experience.
- Support recruitment, onboarding, and ongoing training of team members.
- Prepare regular performance reports.
About You
We are looking for a confident and commercially driven leader with a passion for customer service excellence.
Essential Skills & Experience
- Proven experience in a sales and customer service management role.
- Strong leadership and team development skills.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and decision-making capabilities.
- Commercial awareness with a track record of achieving targets.
- Experience using Customer Relationship Management systems and performance reporting tools.
- Customer-focused mindset with exceptional attention to detail.
Desirable
- Experience within service-led industries.
- Knowledge of operational planning and service coordination.
- Understanding of KPI management and continuous improvement methodologies.
What We Offer
- Competitive salary and bonus structure
- Career development opportunities within an established national brand
- Supportive and collaborative working environment
- Pension scheme
- Employee assistance programme
- Staff discounts and additional company benefits
Why Join Pickfords?
At Pickfords, we pride ourselves on delivering exceptional service and supporting our employees to thrive. Joining our team means becoming part of a respected market leader with a long-standing reputation for quality, reliability, and customer care.
How to Apply
To apply, please submit your CV and a covering letter outlining your suitability for the role. Pickfords Move Management Limited is an equal opportunities employer.
Group Sales & Customer Service Manager in Stretford employer: Pickfords
Pickfords Move Management Limited is an exceptional employer, offering a supportive and collaborative work environment where employees can thrive. With over 400 years of heritage, we provide ample career development opportunities within a respected national brand, alongside competitive salaries, bonuses, and a comprehensive benefits package. Join us to be part of a team that values customer service excellence and fosters professional growth in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Group Sales & Customer Service Manager in Stretford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pickfords. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pickfords before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Group Sales & Customer Service Manager in Stretford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pickfords:Your cover letter is your chance to shine! Tell us why you want to work at Pickfords specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pickfords!
How to prepare for a job interview at Pickfords
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
