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- Tasks: Lead customer experiences during relocations, ensuring satisfaction and support throughout their journey.
- Company: Join Pickfords, a legendary British brand with over 350 years of moving excellence.
- Benefits: Enjoy a company pension, free flu jabs, and on-site parking.
- Why this job: Be the face of our brand, making a real difference in customers' lives.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Dynamic team environment with opportunities for personal growth and development.
The predicted salary is between 30000 - 40000 £ per year.
Pickfords is an iconic British brand, moving excellence is our passion and we have been relocating families and businesses locally and across the world for over 350 years. We are seeking a dedicated and enthusiastic individual to join our Move Manager Team, with a passion for customer service and a desire to exceed our clients' expectations.
The Successful candidate will be the first point of contact for our customers and will inspire confidence in our brand with excellent communication and problem-solving skills.
Your Responsibilities
- Respond to customer enquiries via phone, email and live chat in a timely and professional manner.
- Be available and own responsibility for your customer’s experience throughout their moving journey.
- Provide accurate information about products and services addressing customer’s needs and concerns.
- Maximize revenue through upselling optional extra products and services.
- Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met.
- Ability to problem solve in order to achieve a positive customer outcome.
- Collaborate with team members to improve customer service processes and outcomes.
- Follow up with customer’s to ensure their issues are resolved and are satisfied with the service.
- Stay up to date with product knowledge, company policies and industry trends.
Ideal Skills & Experience
- A customer centric approach and attitude.
- The ability to actively listen and show empathy and understanding at all levels.
- Excellent verbal and written communication skills.
- Ability to manage customer queries appropriately and efficiently.
- Be enthusiastic, self-motivated and positive in your approach.
- Have excellent organizational skills with the ability to prioritize workload and multi-task.
- Problem-solving ability to handle unexpected challenges efficiently.
- Exhibits flexibility, be adaptable to change.
- Excellent time management, with the ability to work well under pressure.
- A passion for completing all tasks to the highest standard and be driven by results.
- Proficient in Microsoft Office.
If you are a motivated individual with a passion for logistics and relocation services, we would love to hear from you. Apply now to join our dynamic team.
Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK. We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Free flu jabs
- On-site parking
- Referral programme
Work Location: In person
Relocation Customer Experience Lead in Nottingham employer: Pickfords
Contact Detail:
Pickfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relocation Customer Experience Lead in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Pickfords, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play different scenarios with friends or family. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Pickfords team!
We think you need these skills to ace Relocation Customer Experience Lead in Nottingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can inspire confidence in our brand and exceed client expectations right from the start!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences that match the job description. We love seeing how your unique background can contribute to our Move Manager Team!
Be Clear and Concise: Keep your written communication clear and to the point. We appreciate well-structured applications that demonstrate your excellent verbal and written communication skills, just like we expect in the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Pickfords.
How to prepare for a job interview at Pickfords
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Pickfords' services and values. Familiarise yourself with their history and what sets them apart in the relocation industry. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your problem-solving skills and how you’ve handled challenging situations. This is crucial since the role revolves around providing an exceptional customer experience.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means responding thoughtfully to questions and showing empathy. It’s a key skill for the Relocation Customer Experience Lead role, so practice this in mock interviews or with friends.
✨Be Ready to Discuss KPIs
Understand what KPIs are relevant to the role and be prepared to discuss how you’ve met or exceeded targets in previous positions. This shows that you’re results-driven and can contribute to the team’s success at Pickfords.