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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support clients throughout their moving journey.
- Company: Join Pickfords, a legendary British brand with over 350 years of excellence.
- Benefits: Enjoy a company pension, free flu jabs, and on-site parking.
- Why this job: Be part of a dynamic team making a real difference in people's lives.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
- Other info: Flexible work environment with opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
Pickfords is an iconic British brand, moving excellence is our passion and we have been relocating families and businesses locally and across the world for over 350 years. We are seeking a dedicated and enthusiastic individual to join our Move Manager Team, with a passion for customer service and a desire to exceed our clients' expectations.
Your Responsibilities
- Respond to customer enquiries via phone, email and live chat in a timely and professional manner.
- Be available and own responsibility for your customer’s experience throughout their moving journey.
- Provide accurate information about products and services addressing customer’s needs and concerns.
- Maximize revenue through upselling optional extra products and services.
- Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met.
- Ability to problem solve in order to achieve a positive customer outcome.
- Collaborate with team members to improve customer service processes and outcomes.
- Follow up with customers to ensure their issues are resolved and are satisfied with the service.
- Stay up to date with product knowledge, company policies and industry trends.
Ideal Skills & Experience
- A customer centric approach and attitude.
- The ability to actively listen and show empathy and understanding at all levels.
- Excellent verbal and written communication skills.
- Ability to manage customer queries appropriately and efficiently.
- Be enthusiastic, self-motivated and positive in your approach.
- Have excellent organizational skills with the ability to prioritize workload and multi-task.
- Problem-solving ability to handle unexpected challenges efficiently.
- Exhibits flexibility, be adaptable to change.
- Excellent time management, with the ability to work well under pressure.
- A passion for completing all tasks to the highest standard and be driven by results.
- Proficient in Microsoft Office.
If you are a motivated individual with a passion for logistics and relocation services, we would love to hear from you. Apply now to join our dynamic team. Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK. We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
Job Types: Full-time, Permanent
Benefits
- Company pension
- Free flu jabs
- On-site parking
- Referral programme
Work Location: In person
Customer Service Manager in Nottingham employer: Pickfords
Contact Detail:
Pickfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pickfords. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We all know that problem-solving is key in this role, so be ready to share examples from your past experiences that highlight your skills.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the interviewers, let your passion for customer service shine through. They want someone who’s not just capable but also excited about helping clients through their moving journey.
✨Tip Number 4
Follow up after your interview. A quick thank-you email can go a long way. It shows that you appreciate the opportunity and are still keen on the role. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Customer Service Manager in Nottingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can exceed our clients' expectations and make their moving journey a breeze!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the responsibilities of the Customer Service Manager role.
Be Clear and Concise: Keep your written communication clear and to the point. We appreciate well-structured applications that demonstrate your excellent verbal and written communication skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Pickfords.
How to prepare for a job interview at Pickfords
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Pickfords' services and values. Familiarise yourself with their history and what sets them apart in the moving industry. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to listen actively, empathise, and resolve issues effectively. This is crucial for a role that revolves around customer satisfaction.
✨Practice Problem-Solving Scenarios
Think of potential challenges you might face as a Customer Service Manager and how you would handle them. Be ready to discuss specific situations where you successfully solved problems or improved processes, as this will demonstrate your proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about team dynamics, KPIs, or how they measure customer satisfaction. This not only shows your interest but also helps you gauge if it’s the right fit for you.