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- Tasks: Oversee global movement of personal effects, ensuring top-notch customer service.
- Company: Join Pickfords, a leader in logistics and customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team focused on excellence and customer care.
- Qualifications: Strong organisational skills and a passion for teamwork are essential.
- Other info: This role requires adaptability and a proactive approach to challenges.
The predicted salary is between 36000 - 60000 £ per year.
Job title : Move Manager – Government Services
Location: Kings Langley, Hertfordshire
Pickfords is looking for a dedicated professional with a passion for customer service to join our dynamic Government Contracts team as a Move Manager. You should demonstrate strong organisational skills, adaptability, and an ability to collaborate effectively as a team player to thrive in various situations.
Your role will involve overseeing and managing the movement of personal effects worldwide, with a strong focus on customer service and delivering to quality standards. You will be responsible for providing advice and information to our corporate customers, as well as maintaining continuous communication with all parties throughout the move. You will need to record and track move progress using our operating system, whilst ensuring that all internal departments and partner agents are adhering to customer expectations and contract KPI’s.
With a proactive and flexible approach, you should be approachable and motivated to consistently deliver excellent results.
Key responsibilities:
- Take charge of complete door-to-door services for each posting, ensuring a smooth and hassle-free experience for our clients.
- Deliver exceptional customer service in line with KPIs and contractual requirements, ensuring client satisfaction throughout the process.
- Collaborate closely with our extensive agent network and internal departments to meet operational needs seamlessly.
- Manage financial and operational processes efficiently through our cutting-edge operational system, Navision.
- Handle financial aspects of each file according to contracted rates and specifications, ensuring transparency and accuracy.
- Collect valuable customer feedback to continuously improve our services and exceed expectations.
- Undertake additional administrative duties as required, demonstrating flexibility and adaptability.
If you\’re ready to take your career to the next level and be part of a vibrant team committed to excellence, we want to hear from you!
Contact us at to apply for this exciting opportunity.
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Move Manager - Government Contracts Service Centre employer: Pickfords
Contact Detail:
Pickfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Move Manager - Government Contracts Service Centre
✨Tip Number 1
Familiarise yourself with the logistics and moving industry, especially in relation to government contracts. Understanding the specific requirements and regulations can give you an edge during interviews.
✨Tip Number 2
Network with professionals in the moving and logistics sector. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at Pickfords.
✨Tip Number 3
Demonstrate your customer service skills through real-life examples. Be prepared to discuss how you've handled challenging situations in the past, as this role heavily focuses on maintaining high customer satisfaction.
✨Tip Number 4
Research Pickfords and their values. Tailor your conversations to reflect how your personal work ethic aligns with their commitment to excellence and customer service, which will show your genuine interest in the role.
We think you need these skills to ace Move Manager - Government Contracts Service Centre
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Move Manager position. Understand the key responsibilities and required skills, such as customer service, organisational skills, and teamwork.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Move Manager role. Emphasise your customer service experience and any previous roles that involved managing logistics or operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage complex tasks. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Move Manager position.
How to prepare for a job interview at Pickfords
✨Showcase Your Customer Service Skills
As a Move Manager, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for clients in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. During the interview, discuss how you prioritise tasks and manage multiple projects simultaneously. Use real-life scenarios to illustrate your approach to keeping everything on track.
✨Familiarise Yourself with the Navision System
Since you'll be handling financial and operational processes using the Navision system, it’s beneficial to have a basic understanding of it. If you have experience with similar systems, mention that and express your willingness to learn quickly.
✨Emphasise Teamwork and Collaboration
The role involves working closely with internal teams and external agents. Be ready to discuss your experience in collaborative environments and how you ensure effective communication and cooperation among team members.
