At a Glance
- Tasks: Engage with customers, ensuring a smooth moving experience and providing top-notch service.
- Company: Join Pickfords, a legendary British brand with over 350 years of excellence in relocation.
- Benefits: Enjoy a company pension, free flu jabs, on-site parking, and a referral programme.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the face of our brand and make a real difference in customers' lives.
- Qualifications: Customer-focused attitude, excellent communication skills, and problem-solving abilities.
The predicted salary is between 24784 - 24784 £ per year.
Pickfords is an iconic British brand, moving excellence is our passion and we have been relocating families and businesses locally and across the world for over 350 years. We are seeking a dedicated and enthusiastic individual to join our Move Manager Team, with a passion for customer service and a desire to exceed our clients' expectations. The successful candidate will be the first point of contact for our customers and will inspire confidence in our brand with excellent communication and problem-solving skills.
YOUR RESPONSIBILITIES:
- Respond to customer enquiries via phone, email and live chat in a timely and professional manner.
- Be available and own responsibility for your customer’s experience throughout their moving journey.
- Provide accurate information about products and services addressing customer’s needs and concerns.
- Maximise revenue through upselling optional extra products and services.
- Maintain excellent customer service and communication standards at all times, working to KPIs ensuring targets are met.
- Ability to problem solve in order to achieve a positive customer outcome.
- Collaborate with team members to improve customer service processes and outcomes.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Stay up to date with product knowledge, company policies and industry trends.
IDEAL SKILLS & EXPERIENCE:
- A customer-centric approach and attitude.
- The ability to actively listen and show empathy and understanding at all levels.
- Excellent verbal and written communication skills.
- Ability to manage customer queries appropriately and efficiently.
- Be enthusiastic, self-motivated and positive in your approach.
- Have excellent organisational skills with the ability to prioritise workload and multitask.
- Problem-solving ability to handle unexpected challenges efficiently.
- Exhibits flexibility, be adaptable to change.
- Excellent time management, with the ability to work well under pressure.
- A passion for completing all tasks to the highest standard and be driven by results.
- Proficient in Microsoft Office.
If you are a motivated individual with a passion for logistics and relocation services, we would love to hear from you. 'Apply' now to join our dynamic team. Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK. We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Free flu jabs
- On-site parking
- Referral programme
Work Location: In person
Marketing Executive in Kings Langley employer: Pickfords
Pickfords is an exceptional employer, offering a vibrant work culture that values customer service and teamwork. With over 350 years of experience in the relocation industry, employees benefit from a supportive environment that encourages personal growth and development, alongside competitive perks such as a company pension and on-site parking. Join us in our commitment to excellence and be part of a brand that inspires confidence and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Marketing Executive in Kings Langley
✨Tip Number 1
Get to know Pickfords inside out! Familiarise yourself with their services and values. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or in person, being clear and confident will help you stand out. Remember, they’re looking for someone who can inspire confidence in their customers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a tricky situation into a positive outcome. This will demonstrate your ability to handle unexpected challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pickfords team.
We think you need these skills to ace Marketing Executive in Kings Langley
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about helping others and are excited about the opportunity to join our team.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pickfords
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Pickfords' services and values. Familiarise yourself with their history and what sets them apart in the relocation industry. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your problem-solving abilities and how you’ve handled challenging situations. This is crucial since the role revolves around providing excellent customer service.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by nodding and responding appropriately. This shows that you value communication, which is key in this role, especially when dealing with customer queries.
✨Be Ready to Upsell
Think of ways you could upsell products or services during the interview. Prepare a few ideas on how you would approach this with customers. This will illustrate your understanding of the role's responsibilities and your proactive attitude towards maximising revenue.
