At a Glance
- Tasks: Be the go-to person for customers, ensuring their moving experience is seamless and enjoyable.
- Company: Join Pickfords, a leading brand in removals and storage with a strong customer focus.
- Benefits: Enjoy a competitive salary, pension, health perks, and paid volunteer time.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: At least two years of customer service experience and a passion for helping others.
Pickfords are looking for a dynamic Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. This is a great opportunity for candidates with at least two years’ customer service experience. A competitive salary will be offered alongside the opportunity to work in a well-established company. Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.
Key responsibilities of our Move Manager will be to:
- One point customer contact throughout the customer journey.
- Understanding the customers’ needs and improve the customer experience.
- Maximise sales opportunity.
- Ability to up sell products and services.
- Work to company and legal standards when processing documentation.
- To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.
- Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met.
- Take part in team meetings and briefings when planned.
- Ability to problem solve.
- To build and maintain effective working relationships within the team.
- Other duties as required.
SKILLS, KNOWLEDGE & EXPERIENCE:
- The ability to actively listen.
- Ability to work with others and share best practice.
- Be enthusiastic, self-motivated and positive in your approach with a “can do” attitude.
- Have excellent organisational skills with the ability to prioritise workload.
- Exhibits flexibility, be adaptable to change.
- Customer Centric, create a great customer experience.
- Ability to communicate effectively on all levels.
- Excellent time management, with the ability to work well under pressure.
- Build rapport with customers.
- A passion for completing all tasks to the highest standard and be driven by results.
- Have the drive to succeed.
- Proficient IT skills – Office, Word, Excel.
If you feel have the skills and experience to become our Move Manager, please click ‘apply’ now – we’d love to hear from you!
Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.
We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
- Paid volunteer time
- Referral programme
Work Location: In person
Customer Services (Move Manager) in Kings Langley employer: Pickfords
Pickfords is an exceptional employer that prioritises customer satisfaction and employee development, making it a fantastic place for a Move Manager to thrive. With a competitive salary, comprehensive benefits including a company pension and health programmes, and a supportive work culture that encourages teamwork and personal growth, employees are empowered to excel in their roles. Located in the UK, Pickfords offers a dynamic environment where your contributions directly impact customer experiences, ensuring a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services (Move Manager) in Kings Langley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pickfords. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pickfords before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services (Move Manager) in Kings Langley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pickfords:Your cover letter is your chance to shine! Tell us why you want to work at Pickfords specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pickfords!
How to prepare for a job interview at Pickfords
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
