At a Glance
- Tasks: Manage customer shipments and ensure top-notch service for corporate accounts.
- Company: Join Pickfords, a leading brand in removals and storage.
- Benefits: Competitive salary and the chance to work with a well-established company.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and quality service.
- Qualifications: At least two years of customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Pickfords are looking for a dynamic Move Manager who is passionate about customer service and has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. This is a great opportunity for candidates with at least two years customer service experience. A competitive salary will be offered alongside the opportunity to work in a well-established company. Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.
You will be responsible for providing advice and information to our corporate customers in line with our contract. You will have a high regard for customer service and quality standards and you will closely monitor the tracking of consignments worldwide via our centralised system, whilst ensuring that all internal departments, sister companies and agents are adhering to customer expectations.
RESPONSIBILITIES:Your main task will be to manage the shipment of individual clients' goods on behalf of our corporate accounts. In order to achieve this you will need to:
- Move Manage complete door to door services for each posting
- Provide complete customer service and officer contact in line with KPIs and contract requirements
- Liaise with agent network and internal departments for operational requirements
Customer Services (Move Manager) employer: Pickfords
Pickfords is an exceptional employer that values customer service and employee development, offering a competitive salary and a supportive work environment. With a strong national presence in the removals and storage industry, employees benefit from a culture of teamwork and innovation, alongside opportunities for professional growth and advancement. Working at Pickfords means being part of a reputable brand that prioritises customer satisfaction and quality standards, making it a rewarding place to build your career.
