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- Tasks: Be the go-to person for customers, ensuring their moving experience is seamless and enjoyable.
- Company: Join Pickfords, a leading brand in removals and storage with a strong customer focus.
- Benefits: Enjoy a competitive salary, pension, health programmes, and paid volunteer time.
- Why this job: Make a real difference in people's lives by providing exceptional customer service.
- Qualifications: Two years of customer service experience and a passion for helping others.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Pickfords are looking for a dynamic Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. This is a great opportunity for candidates with at least two years’ customer service experience. A competitive salary will be offered alongside the opportunity to work in a well-established company. Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.
Key responsibilities of our Move Manager will be to:
- One point customer contact throughout the customer journey.
- Understanding the customers’ needs and improve the customer experience.
- Maximise sales opportunity.
- Ability to up sell products and services.
- Work to company and legal standards when processing documentation.
- To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.
- Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met.
- Take part in team meetings and briefings when planned.
- Ability to problem solve.
- To build and maintain effective working relationships within the team.
- Other duties as required.
SKILLS, KNOWLEDGE & EXPERIENCE:
- The ability to actively listen.
- Ability to work with others and share best practice.
- Be enthusiastic, self-motivated and positive in your approach with a “can do” attitude.
- Have excellent organisational skills with the ability to prioritise workload.
- Exhibits flexibility, be adaptable to change.
- Customer Centric, create a great customer experience.
- Ability to communicate effectively on all levels.
- Excellent time management, with the ability to work well under pressure.
- Build rapport with customers.
- A passion for completing all tasks to the highest standard and be driven by results.
- Have the drive to succeed.
- Proficient IT skills – Office, Word, Excel.
If you feel have the skills and experience to become our Move Manager, please click ‘apply’ now – we’d love to hear from you! Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.
We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
Benefits:
- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
Work Location: In person
Customer Service (Move Manager) employer: Pickfords
Contact Detail:
Pickfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service (Move Manager)
✨Tip Number 1
Get to know the company! Research Pickfords and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations that might arise as a Move Manager. Being able to demonstrate your problem-solving skills will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and may even give you a heads-up about the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pickfords family.
We think you need these skills to ace Customer Service (Move Manager)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone the extra mile to ensure customer satisfaction in your previous roles.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the Move Manager role. Use keywords from the job description to demonstrate that you understand what Pickfords is looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon and make sure your key achievements are easy to spot. This will help us quickly see why you're a great fit for the team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pickfords
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've gone the extra mile for customers in the past. This will show that you understand what it takes to create a great customer experience.
✨Show Off Your Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet and solve problems quickly. Pickfords values adaptability, so highlight times when you've successfully navigated challenges while keeping customer satisfaction at the forefront.
✨Demonstrate Team Spirit
Since building effective working relationships is key, think of examples where you've collaborated with others to achieve a common goal. Show that you're not just a lone wolf but someone who thrives in a team environment.
✨Be Enthusiastic and Positive
Your attitude can make a huge difference! Approach the interview with a 'can do' mindset and let your enthusiasm shine through. This will resonate well with the interviewers and reflect the positive energy they’re looking for in a Move Manager.