At a Glance
- Tasks: Manage customer moves, ensuring a smooth and stress-free experience from start to finish.
- Company: Join Pickfords, a legendary British brand with over 350 years of moving excellence.
- Benefits: Enjoy a company pension, health programmes, and paid volunteer time.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the hero in customers' moving journeys and make a real difference.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 28309 - 34599 £ per year.
Pickfords is an iconic British brand, moving excellence is our passion and we have been relocating families and businesses locally and across the world for over 350 years.
We are seeking a dedicated and enthusiastic individual to join our Move Manager Team, with a passion for customer service and a desire to exceed our clients expectations.
Job Purpose
As a Move Manager, you will be the customer's main point of contact throughout their move, delivering excellent customer service and ensuring every move is managed smoothly from enquiry to completion.
Working closely with colleagues across the business, you will coordinate each move, maintainaccuraterecords, identifysalesopportunitiesand provide a seamless, stress-free experience for every customer.
You will be an excellent communicator who takes pride in meeting your deadlines and consistently delivers.
RESPONSIBILITIES
- One point customer contact throughout the customer journey
- Understanding the customers needs and improve the customer experience
- Maximise sales opportunity
- Ability to up sell products and services
- Work to company and legal standards when processing documentation
- To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing
- Maintain excellent customer service and communication standards at all times
- Work to KPI’s ensuring targets are met
- Take part in team meetings and briefings when planned
- Ability to problem solve
- To build and maintain effective working relationships within the team
- Other duties as required
SKILLS, KNOWLEDGE & EXPERIENCE
- The ability to actively listen
- Ability to work with others and share best practice
- Be enthusiastic, self motivated and positive in your approach with a "can do" attitude
- Have excellent organisational skills with the ability to prioritise workload
- Exhibits flexibility, be adaptable to change
- Customer Centric, create a great customer experience
- Ability to communicate effectively on all levels
- Excellent time management, with the ability to work well under pressure
- Build rapport with customers
- A passion for completing all tasks to the highest standard and be driven by results
- Have the drive to succeed
- Proficient IT skills – Office, Word, Excel
- If you feel have the skills and experience to become our Move Manager ,
Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.
We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
Job Type: Full-time, Permanent
Benefits
- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
- Paid volunteer time
- Referral programme
- Work Location: In person
- #J-18808-Ljbffr
Move Manager - Kings Langley employer: Pickfords Move Management Ltd
Pickfords Move Management Ltd is an exceptional employer that prioritises the safety and well-being of its employees while fostering a culture of teamwork and respect. With comprehensive on-the-job training and a strong emphasis on customer service, employees are empowered to grow their skills in a supportive environment. Located in the UK, Pickfords offers a unique opportunity to be part of a renowned company with a commitment to excellence in moving services.
Contact Details:
Pickfords Move Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Move Manager - Kings Langley
✨Get Involved in Industry Events
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✨Apply Directly Through Our Website
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We think you need these skills to ace Move Manager - Kings Langley
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Pickfords Move Management Ltd:This is your chance to really connect with the team at Pickfords Move Management Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Pickfords Move Management Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Pickfords Move Management Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Pickfords Move Management Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Pickfords Move Management Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
