At a Glance
- Tasks: Be the go-to person for customers during their move, ensuring a smooth and stress-free experience.
- Company: Join Pickfords, an iconic British brand with over 350 years of moving excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and problem-solving.
- Why this job: Make a real difference in people's lives by helping them through their moving journey.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 22050 - 26950 £ per year.
As a Move Manager, you will be the customer's main point of contact throughout their move, delivering excellent customer service and ensuring every move is managed smoothly from enquiry to completion. Working closely with colleagues across the business, you will coordinate each move, maintain accurate records, identify sales opportunities and provide a seamless, stress-free experience for every customer. You will be an excellent communicator who takes pride in meeting your deadlines and consistently delivers. Pickfords is an iconic British brand, moving excellence is our passion and we have been relocating families and businesses locally and across the world for over 350 years. We are seeking a dedicated and enthusiastic individual to join our Move Manager Team, with a passion for customer service and a desire to exceed our clients' expectations.
RESPONSIBILITIES
- One point customer contact throughout the customer journey
- Understanding the customers' needs and improve the customer experience
- Maximise sales opportunity
- Ability to up sell products and services
- Work to company and legal standards when processing documentation
- To deal with all administrative enquiries in a professional and timely manner ensuring all documentation is accurately checked before processing
- Maintain excellent customer service and communication standards at all times
- Work to KPI's ensuring targets are met
- Take part in team meetings and briefings when planned
- Ability to problem solve
- To build and maintain effective working relationships within the team
Customer Services (Move Manager) in Kings Langley employer: Pickfords Move Management Ltd
Pickfords Move Management Ltd is an exceptional employer that prioritises the safety and well-being of its employees while fostering a culture of teamwork and respect. With comprehensive on-the-job training and a strong emphasis on customer service, employees are empowered to grow their skills in a supportive environment. Located in the UK, Pickfords offers a unique opportunity to be part of a renowned company with a commitment to excellence in moving services.
Contact Details:
Pickfords Move Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services (Move Manager) in Kings Langley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pickfords Move Management Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pickfords Move Management Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services (Move Manager) in Kings Langley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pickfords Move Management Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Pickfords Move Management Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pickfords Move Management Ltd!
How to prepare for a job interview at Pickfords Move Management Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
