Team Leader LGV in City of London

A self‑motivated person capable of delivering superior customer service by demonstrating a high degree of leadership, flexibility and a conscientious approach to getting the job done. The role requires managing a Regional Branch in the Manager\’s absence and being fully conversant with, and conforming to, company procedures. The jobholder must ensure company instructions, standards of discipline, workmanship and safety for themselves and the workers under their direct control are maintained at all times.

Qualifications

• Literate and numerate.
• GCSE Mathematics and English or equivalent standard desirable.
• Valid LGV (category C or C+E).
• Valid Drivers CPC Certificate.
• Good geographic knowledge of the UK.
• Knowledge of working time directive.
• Knowledge and compliance of ‘O’ License regulations and working time directive.
• Knowledge and experience of office and commercial work.
• Knowledge and experience of implementing Health & Safety Regulations and conducting Risk Assessments.

Responsibilities

• Direct and control team members, liaising directly with customers.
• Ensuring company instructions and standards of discipline, workmanship and safety (including accident reporting) are maintained at all times.
• Advanced supervisory and team leadership/motivated skills.
• Use plans/drawings to instruct staff accordingly.
• Experience of on‑job coaching of all branch staff.
• Brief and debrief move teams and take any necessary action.
• When not otherwise directed, complete the duties and responsibilities of the Move Controller.
• Compliant with established legal tachograph procedures.
• Handling customers to a superior level of service delivery.

Skills & Personal Attributes

• High personal & professional standards.
• Excellent customer service skills with a cooperative attitude.
• Superior driving record.
• Experience in the moving industry.
• Clean disciplinary record for the previous 12 months.
• High degree of problem solving.
• Willingness to work away from home for periods of time and some weekends as directed.
• Ability to make appropriate business decisions unsupervised in the company’s and customer’s best interests.

Training

• Attended Basic Practical Course and passed assessment.
• Attended Advanced Packing Skills Course and passed assessment.
• Attended Supervisory/Team Leader Skills Course and passed assessment.
• Attended Customer Service training (as available).
• Attended Introduction to Management training (as available).
• Attended Health & Safety/Risk Assessment training (as available).
• Attended FLT training, where applicable.