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- Tasks: Be the friendly face of Pickfords, guiding customers through their moving journey.
- Company: Join an iconic British brand with over 350 years of excellence in relocation.
- Benefits: Enjoy a company pension, free flu jabs, and on-site parking.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Passion for customer service, excellent communication, and problem-solving skills.
- Other info: Dynamic team environment with opportunities for personal growth and development.
The predicted salary is between 25000 - 30000 £ per year.
Pickfords is an iconic British brand, moving excellence is our passion and we have been relocating families and businesses locally and across the world for over 350 years. We are seeking a dedicated and enthusiastic individual to join our Move Manager Team, with a passion for customer service and a desire to exceed our clients' expectations. The successful candidate will be the first point of contact for our customers and will inspire confidence in our brand with excellent communication and problem-solving skills.
Responsibilities
- Respond to customer enquiries via phone, email and live chat in a timely and professional manner.
- Be available and own responsibility for your customer’s experience throughout their moving journey.
- Provide accurate information about products and services addressing customer’s needs and concerns.
- Maximise revenue through upselling optional extra products and services.
- Maintain excellent customer service and communication standards at all times, working to KPI’s ensuring targets are met.
- Ability to problem solve in order to achieve a positive customer outcome.
- Collaborate with team members to improve customer service processes and outcomes.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Stay up to date with product knowledge, company policies and industry trends.
Ideal Skills & Experience
- A customer-centric approach and attitude.
- The ability to actively listen and show empathy and understanding at all levels.
- Excellent verbal and written communication skills.
- Ability to manage customer queries appropriately and efficiently.
- Be enthusiastic, self-motivated and positive in your approach.
- Have excellent organisational skills with the ability to prioritise workload and multitask.
- Problem-solving ability to handle unexpected challenges efficiently.
- Exhibits flexibility, be adaptable to change.
- Excellent time management, with the ability to work well under pressure.
- A passion for completing all tasks to the highest standard and be driven by results.
- Proficient in Microsoft Office.
If you are a motivated individual with a passion for logistics and relocation services, we would love to hear from you. 'Apply' now to join our dynamic team. Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK. We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
Job Types: Full-time, Permanent
Benefits
- Company pension
- Free flu jabs
- On-site parking
- Referral programme
Work Location: In person
Customer Service / Move Manager in Nottingham employer: Pickfords Move Management Limited
Contact Detail:
Pickfords Move Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Move Manager in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Pickfords, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play different scenarios with friends or family. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be proactive! If you see a potential issue or a way to improve customer service, don’t hesitate to bring it up during your interview. Showing initiative can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Pickfords. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service / Move Manager in Nottingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We love candidates who can inspire confidence and show they genuinely care about making a difference!
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your problem-solving abilities and communication skills, as these are key for the Move Manager role. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our dynamic team at Pickfords!
How to prepare for a job interview at Pickfords Move Management Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with Pickfords and their services. Brush up on their history, values, and what sets them apart in the moving industry. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your problem-solving skills and how you’ve handled challenging situations. This is crucial for a role that revolves around customer interaction.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also responding thoughtfully. It’s a key skill for a Move Manager, as understanding customer needs is vital for success.
✨Be Ready to Discuss KPIs
Familiarise yourself with common Key Performance Indicators (KPIs) in customer service roles. Be prepared to discuss how you’ve met or exceeded targets in previous positions. This will show that you understand the importance of performance metrics in delivering excellent service.