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- Tasks: Manage daily operations of a self-storage facility and drive local business growth.
- Company: Dynamic self-storage company focused on customer satisfaction and community engagement.
- Benefits: Competitive salary, hands-on experience, and opportunities for personal growth.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Experience in self-storage, sales, and strong leadership skills required.
- Other info: Exciting role with potential for career advancement in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an energetic, customer‑driven Self‑Store Manager to take ownership of the day‑to‑day operations of our self‑storage facility while actively growing new business within the local community. This is a hands‑on role combining site management, customer service, and proactive sales.
KEY RESPONSIBILITIES:
- Take full responsibility for the daily operation and performance of the self‑storage facility.
- Drive revenue growth for both the storage site and the local moving service through proactive sales and lead conversion.
- Carry out home visits from qualified leads to identify customer needs and increase branch revenue.
- Handle customer enquiries, bookings, contracts, and payments.
- Deliver a consistently high standard of customer service, ensuring every customer has a positive experience.
- Maintain site security, cleanliness, and health & safety standards.
- Conduct regular unit inspections and basic maintenance checks.
- Manage stock availability.
- Deliver excellent customer service at all times.
KPI’s:
- Maximizing every customer lead to increase branch revenue via bookings.
- Price accurately in accordance to demand in order to create long term storage occupancy.
- Achieve company targets with effective management of P&L review.
SKILLS, KNOWLEDGE & EXPERIENCE:
- Experience of Self‑store & warehouse stock control procedures.
- Proven ability to manage, motivate, and coach a small team.
- Good understanding of health & safety legislation and best practice.
- Excellent IT and administration skills.
- Experience in sales, lead generation, or after‑sales customer service is highly desirable.
- Hold a valid and current UK driving licence.
- Holder of valid First Aid Certificate (desirable).
Removals and Self-Store Manager in Norwich employer: Pickfords Move Management Limited
Contact Detail:
Pickfords Move Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Removals and Self-Store Manager in Norwich
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions related to customer service and sales, as these are key for the Self-Store Manager role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows your proactive side!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us. Let’s get you that job!
We think you need these skills to ace Removals and Self-Store Manager in Norwich
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and self-storage shine through. We want to see that you're excited about the role and ready to take on the challenges of managing our facility.
Tailor Your Experience: Make sure to highlight any relevant experience you have in self-storage, sales, or team management. We love seeing how your background aligns with our needs, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. A well-structured application helps us see why you’re the perfect fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pickfords Move Management Limited
✨Know Your Stuff
Make sure you understand the ins and outs of self-storage operations. Brush up on stock control procedures, health & safety legislation, and customer service best practices. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Off Your Sales Skills
Since driving revenue growth is key, prepare examples of how you've successfully generated leads or converted enquiries into sales in the past. Be ready to discuss your approach to proactive sales and how you can apply that to this role.
✨Customer Service is King
Prepare to talk about your experience in delivering excellent customer service. Think of specific instances where you went above and beyond for a customer, as this will highlight your commitment to ensuring every customer has a positive experience.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to manage daily operations. You might be asked how you'd handle a specific situation at the storage facility, so think through scenarios where you had to maintain site security or cleanliness while managing customer needs.
