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For Companies At a Glance
- Tasks: Manage client shipments and ensure top-notch customer service for corporate accounts.
- Company: Join Pickfords, a leading brand in removals and storage with a strong reputation.
- Benefits: Competitive salary and the chance to work in a well-established company.
- Why this job: Be part of a dynamic team that values customer satisfaction and quality service.
- Qualifications: Strong communication skills and previous experience with Microsoft Office.
- Other info: Opportunity for growth in a supportive and collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Pickfords are looking for a dynamic Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. A competitive salary will be offered alongside the opportunity to work in a well-established company. Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.
Responsibilities
- JOB PURPOSE: You will be responsible for providing advice and information to our corporate customers.
- You will have a high regard for customer service and quality standards and you will closely monitor the tracking of consignments worldwide via our centralised system, whilst ensuring that all internal departments, sister companies and agents are adhering to customer expectations
- Manage the shipment of individual client’s goods on behalf of our corporate accounts.
- Move Manage complete door to door services for each posting.
- Provide complete customer service and officer contact in line with KPI’s and contract requirement.
- Liaise with agent network and internal departments for operational requirements.
- Manage financial and operational process file through our operational system – Navision.
- Manage financials of each file in line with contracted rates and specification.
- Issue and collection of PMR from officer at end of move.
- Any additional admin duties where time permits and as required.
Skills, Knowledge & Experience
- First class communication skills, both written and verbal.
- Excellent Customer Service skills.
- Previous experience with Microsoft Word, Excel and Outlook.
- Adaptable to the various tasks required and a team player.
- A proactive and optimistic attitude.
- Consultative Skills – understanding customer requirements and competitive environment.
- Ability to work under pressure and deliver to deadlines.
- Organised, Proactive, Approachable, and Motivated.
If you feel have the skills and experience to become our Move Manager, please click ‘apply’ now – we’d love to hear from you!
Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.
We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
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Move Manager (Customer Service) employer: Pickfords Move Management Limited
Contact Detail:
Pickfords Move Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Move Manager (Customer Service)
✨Tip Number 1
Get to know the company! Research Pickfords and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their customer service ethos.
✨Tip Number 2
Practice your communication skills! As a Move Manager, you'll need to be clear and concise. Try role-playing common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Pickfords.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Move Manager (Customer Service)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone the extra mile in previous roles to ensure customer satisfaction. We love candidates who are genuinely passionate about helping others!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Move Manager role. Use keywords from the job description to show us you understand what we're looking for. A tailored application stands out much more than a generic one!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, first impressions count, so make sure your written communication is polished and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team at Pickfords!
How to prepare for a job interview at Pickfords Move Management Limited
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've gone the extra mile for customers in the past. This will show that you understand the importance of customer satisfaction, which is key for a Move Manager.
✨Familiarise Yourself with the Company
Do some research on Pickfords and their services. Understanding their operations, values, and what sets them apart in the removals and storage industry will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to manage difficult situations or meet tight deadlines, and be ready to explain how you handled them effectively.
✨Show Off Your Organisational Skills
As a Move Manager, you'll need to juggle multiple tasks. Be prepared to discuss how you stay organised and manage your time efficiently. You might even want to bring along a planner or digital tool you use to keep track of your tasks and deadlines.