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For Companies At a Glance
- Tasks: Lead a dynamic team to achieve revenue and service excellence in a fast-paced environment.
- Company: Join a leading company focused on quality service and team collaboration.
- Benefits: Competitive salary, career growth opportunities, and a supportive work culture.
- Why this job: Make a real impact by driving success and ensuring top-notch customer satisfaction.
- Qualifications: Proven managerial experience and a passion for motivating teams.
- Other info: Exciting challenges await in a role that values innovation and compliance.
The predicted salary is between 40000 - 50000 £ per year.
JOB PURPOSE
To lead and manage the branch team to achieve revenue, margin and contribution targets. This will be achieved through the efficient planning, monitoring and management of the daily operation. Deliver a consistent superior service in line with the company quality standards. The role will also be responsible for full compliance to Health and Safety and Transport Legislation. Comply with company cash management guidelines.
RESPONSIBILITIES
- Full responsibility for branch contribution.
- Planning, monitoring and management of the daily operation.
- Accurate cost reporting on Navision e.g. wages, PO’s etc.
- Complete pre move call 48 hours prior to each move.
- Manage margins by job via PF10 report.
- Close / sign off all jobs on a weekly basis.
- Complete weekly trading report and monthly forecast.
- Proactively manage people, vehicles and materials required to meet the number of moves planned, including staff levels and holidays.
- To manage all staff to achieve appropriate KPI’s.
- To conduct customer visits, during and after moves to check on quality of service.
- Ensure that any shortfalls are fully investigated and managed to conclusion.
- Investigation of claims and complaints.
- Hold monthly branch service meetings.
- To conduct formal and informal reviews of branch team members, service partners and owner drivers in terms of performance and appearance.
- Manage absence records in line with company policy.
- To maintain and monitor an up to date training matrix for all operative staff.
- Complete all required monthly returns.
- Monitor and maintain all transport legislative requirements.
- Compliance to branch health & safety requirements.
- Adherence to company ISO/BAR accreditations.
- Ensure all payments are collected in line with contract conditions.
KPI’S
- To achieve annual budgeted margin and contribution targets.
- Achieve product margins via PF10 report.
- Improvement to budgeted claims percentage.
- Branch of the Year Branch compliance table.
- Branch use again score 95%.
- Branch service score of 8.7.
- Minimum of 2 quality audits (1 must be international) per month.
- 12 Service meetings per year.
- Zero debt over 60 days.
- No overdue vehicle services.
- Tachograph error rate < 8%.
- Minimum health & safety audit score of 90%.
SKILLS, KNOWLEDGE AND EXPERIENCE
- Customer centric.
- Managerial experience and leadership skills.
- Commercial awareness.
- Ability to motivate team and create a can do environment.
- Ability to coach and train others.
- Exceptional planning and prioritising skills.
- Excellent communication skills both verbal and written.
- Problem solving skills.
- Knowledge of Transport Legislation, fleet and maintenance controls.
Branch Manager in Horsham employer: Pickfords Move Management Limited
Contact Detail:
Pickfords Move Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager in Horsham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just another candidate, but someone who genuinely fits into their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for managerial roles, and don’t forget to highlight your leadership skills and experience in managing teams effectively.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out on your chance to shine!
We think you need these skills to ace Branch Manager in Horsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your managerial experience, customer-centric approach, and any relevant knowledge of transport legislation. We want to see how you can lead a team and achieve those targets!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Branch Manager role. Share specific examples of how you've motivated teams or improved service quality in previous positions. We love a good story that showcases your leadership skills!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you've tackled challenges head-on. Whether it's managing complaints or ensuring compliance with health and safety regulations, we want to know how you’ve made a difference in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Pickfords Move Management Limited
✨Know Your Numbers
As a Branch Manager, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators (KPIs) relevant to the role, like margin targets and cost reporting. Be ready to discuss how you've successfully managed budgets or improved margins in previous roles.
✨Showcase Your Leadership Skills
This role requires strong managerial experience, so prepare examples that highlight your leadership abilities. Think about times when you motivated a team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Understand Compliance and Safety Standards
Familiarise yourself with health and safety regulations and transport legislation. Be prepared to discuss how you've ensured compliance in past positions. This shows that you take these responsibilities seriously and understand their importance in daily operations.
✨Customer-Centric Mindset
Since the job is customer-focused, think of specific instances where you've gone above and beyond for clients. Prepare to explain how you gather feedback and implement changes based on customer experiences. This will demonstrate your commitment to delivering superior service.