Customer Services in Glasgow

Pickfords are looking for a dynamic Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. This is a great opportunity for candidates with at least two years’ customer service experience. A competitive salary will be offered alongside the opportunity to work in a well-established company.

Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.

Key responsibilities of our Move Manager will be to:

• One point customer contact throughout the customer journey.
• Understanding the customers’ needs and improve the customer experience.
• Maximise sales opportunity.
• Ability to up sell products and services.
• Work to company and legal standards when processing documentation.
• To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.
• Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met.
• Take part in team meetings and briefings when planned.
• Ability to problem solve.
• To build and maintain effective working relationships within the team.
• Other duties as required.

SKILLS, KNOWLEDGE & EXPERIENCE:

• The ability to actively listen.
• Ability to work with others and share best practice.
• Be enthusiastic, self-motivated and positive in your approach with a “can do” attitude.
• Have excellent organisational skills with the ability to prioritise workload.
• Exhibits flexibility, be adaptable to change.
• Customer Centric, create a great customer experience.
• Ability to communicate effectively on all levels.
• Excellent time management, with the ability to work well under pressure.
• Build rapport with customers.
• A passion for completing all tasks to the highest standard and be driven by results.
• Have the drive to succeed.
• Proficient IT skills – Office, Word, Excel.

If you feel have the skills and experience to become our Move Manager, please click ‘apply’ now – we’d love to hear from you!