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For Companies At a Glance
- Tasks: Manage customer moves and ensure top-notch service throughout the process.
- Company: Join Pickfords, a leading brand in removals and storage with a strong reputation.
- Benefits: Enjoy a competitive salary and the chance to work in a supportive environment.
- Why this job: Be part of a dynamic team focused on customer satisfaction and professional growth.
- Qualifications: Strong customer service skills and proficiency in IT are essential.
- Other info: Candidates must be eligible to work in the UK; equal opportunity employer.
The predicted salary is between 18400 - 25200 £ per year.
Job Title: Customer Service Representative
Location: Cullompton, EX15 1BS
Salary: £23,000 per annum
Job Type: Permanent, Full Time
The Role:
Pickfords are looking for a dynamic Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. A competitive salary will be offered alongside the opportunity to work in a well-established company.
Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.
Job Purpose:
- To ensure the highest level of move management is offered to clients throughout the move process thus ensuring customer satisfaction and repeat business
- To maximise the job profitability of allocated moves through tight cost control
- To proactively liaise with internal service departments and service partners
- To arrange and book all services with internal departments, partners and suppliers ensuring that the client\’s expectations are met and consistent service excellence is provided.
Responsibilities:
- To ensure enquiries, bookings and moves are actioned in a timely manner
- To ensure Microsoft Dynamics is updated with client information and that all relevant parties are updated appropriately in line with agreed time lines
- To arrange efficient and prompt move management
- To ensure prompt response to e-mail enquiries / rate requests
- To ensure superior customer service levels
- To meet transportation and accounting deadlines
- To identify sales opportunities from your allocated client base ensuring these are advised to the sales team for future development
- To provide support to the rest of the team
- To attend team meetings making a positive contribution to team and company aims in line with SLA\’s/KPI\’s
- To comply with all company rules and H&S regulations within the working environment.
Skills, knowledge & experience:
- Superior customer service
- Strong administration and problem-solving capability
- Ability to prioritise and manage a large number of job files efficiently
- Commercial awareness to maximize job profitability
- Flexible approach and adaptable to change
- Create a great customer experience with the ability to build rapport with customers, partners and suppliers
- Ability to communicate effectively on all levels
- Excellent time management with the ability to work well under pressure
- Passion for completing all tasks to the highest standard and be driven by results
- Proficient IT skills – Office, Word, Excel.
If you feel have the skills and experience to become our Move Manager, please click \’apply\’ now – we\’d love to hear from you!
Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.
We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
Candidates with experience of; Customer Services Executive, Customer Service Representative, Customer Support, Customer Service Executive, Customer Services, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will be considered for this role.
Customer Service Representative in Cullompton employer: Pickfords Move Management Limited
Contact Detail:
Pickfords Move Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Cullompton
✨Tip Number 1
Familiarize yourself with Microsoft Dynamics, as it's crucial for managing client information and ensuring timely updates. Being proficient in this software will demonstrate your readiness to handle the administrative aspects of the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone the extra mile for clients in previous roles. This will highlight your passion for customer satisfaction, which is key for the Move Manager position.
✨Tip Number 3
Research Pickfords and their services thoroughly. Understanding their business model and values will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss how you manage multiple tasks under pressure. The ability to prioritize effectively is essential for this role, so think of specific instances where you've successfully juggled various responsibilities.
We think you need these skills to ace Customer Service Representative in Cullompton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills mentioned in the job description. Use specific examples to demonstrate how you've gone the extra mile for customers in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage multiple tasks efficiently. Mention your familiarity with Microsoft Dynamics and how you can contribute to the company's goals.
Highlight Relevant Skills: In your application, emphasize your strong administration and problem-solving capabilities. Discuss your commercial awareness and how it can help maximize job profitability, as well as your ability to build rapport with clients.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Representative role.
How to prepare for a job interview at Pickfords Move Management Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went the extra mile to ensure customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you faced challenges in customer service and how you resolved them. Highlight your ability to think on your feet and adapt to changing circumstances.
✨Highlight Your Organizational Skills
Since the role involves managing multiple job files, be ready to explain how you prioritize tasks and manage your time effectively. Use examples that showcase your strong administration skills.
✨Communicate Effectively
Practice clear and concise communication. During the interview, demonstrate your ability to communicate with different stakeholders, including customers, partners, and team members, as this is crucial for the role.
