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- Tasks: Manage customer enquiries and ensure a smooth moving experience.
- Company: Join Pickfords, a legendary British brand with nearly 400 years of excellence.
- Benefits: Full training provided, competitive salary, and opportunities for career growth.
- Why this job: Be the face of our brand and make a real difference in customers' lives.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic team environment with a focus on personal development.
The predicted salary is between 30000 - 42000 £ per year.
Develop a career in move management. Full training provided.
Job title: Move Manager
Pickfords is an iconic British brand, moving excellence is our passion and we have been relocating families and businesses locally and across the world for nearly 400 years.
We are seeking a dedicated and enthusiastic individual to join our Move Management Team, with a passion for customer service and a desire to exceed our clients expectations.
The successful candidate will be the first point of contact for our customers and will inspire confidence in our brand with excellent communication and problem solving skills.
Your responsibilities
- Respond to customer enquiries via phone, email and live chat in a timely and professional manner
- Be available and own responsibility for your customer’s experience throughout their moving journey
- Provide accurate information about products and services addressing customer’s needs and concerns
- Maximise revenue through upselling optional extra products and services
- Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met
- Ability to problem solve in order to achieve a positive customer outcome
- Collaborate with team members to improve customer service processes and outcomes
- Follow up with customer’s to ensure their issues are resolved and are satisfied with the service
- Stay up to date with product knowledge, company polices and industry trends
Key areas of focus:
- Effective management of all incoming calls and enquiries
- Recording of clear and accurate information provided by customer’s
- Convert a customer initial enquiry into a quotation for the customers move
- Promote the company brand by encouraging customers to share their experiences on review platforms
- Meeting productivity goals by being targeted on the number of moves managed each month
- Effective cost control through customer interaction and excellent customer service
- Methodical approach to post move satisfaction
- A customer centric approach and attitude.
- The ability to actively listen and show empathy and understanding at all levels
- Excellent verbal and written communication skills
- Ability to manage customer queries appropriately and efficiently
- Be enthusiastic, self-motivated and positive in your approach.
- Have excellent organisational skills with the ability to prioritise workload and multi task
- Exhibits flexibility, be adaptable to change
- Excellent time management, with the ability to work well under pressure
- A passion for completing all tasks to the highest standard and be driven by results
If you feel you have the skills and experience to become aMove Manager,please send your CV and a covering letter indicating your salary expectation to: recruitment@centryservices.com – we’d love to hear from you!
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Move Manager employer: Pickfords, Ltd.
Contact Detail:
Pickfords, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Move Manager
✨Tip Number 1
Get to know the company inside out! Research Pickfords and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate clearly and confidently is key. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a challenging situation into a positive outcome. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds.
We think you need these skills to ace Move Manager
Some tips for your application 🫡
Craft a Compelling CV: Make sure your CV stands out! Highlight your customer service experience and any relevant skills that align with the Move Manager role. We want to see how you can inspire confidence in our brand.
Personalise Your Cover Letter: Don’t just send a generic cover letter. Tailor it to us at Pickfords! Share your passion for move management and how you plan to exceed our clients' expectations. Show us why you're the perfect fit!
Showcase Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and professional language throughout your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Pickfords, Ltd.
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Pickfords' services and values. Familiarise yourself with their history and what makes them a leader in move management. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Move Manager, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer queries or resolved issues in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific scenarios where you’ve had to solve problems under pressure. Be ready to discuss these during the interview, as it will highlight your ability to think on your feet and provide positive outcomes for customers.
✨Emphasise Customer-Centric Attitude
Prepare to talk about your approach to customer service. Share experiences where you went above and beyond to ensure customer satisfaction. This will resonate well with the interviewers, as they are looking for someone who truly cares about the customer experience.
