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- Tasks: Manage customer moves, ensuring satisfaction and smooth communication throughout the process.
- Company: Join Pickfords, a leading brand with 400 years of experience in move management.
- Benefits: Enjoy a competitive salary and the chance to work in a supportive team environment.
- Why this job: Be part of a dynamic team that values customer service and offers growth opportunities.
- Qualifications: Customer-focused, organised, and able to manage multiple tasks efficiently.
- Other info: Full-time role based in Newcastle-Upon-Tyne, Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
Develop a career in customer service by becoming an International Move Manager at Pickfords today!
Location: Newcastle-Upon-Tyne
Pickfords is looking for a dynamic International Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. A competitive salary will be offered alongside the opportunity to work in a well-established company.
Pickfords is a market leading national and international brand, with 400 years of history. The company provides move management services to a diverse range of clients including UK home movers, international expats, UK and international businesses and government departments.
Job role:
- To ensure the highest level of move management is offered to clients throughout the move process, thus ensuring customer satisfaction and repeat business.
- To maximise the job profitability of allocated moves through tight cost control.
- To proactively liaise with internal service departments and service partners.
- To arrange and book all services with internal departments, partners and suppliers ensuring that the client’s expectations are met and consistent service excellence is provided.
Job type: Full time / Permanent / Monday - Friday
Job responsibilities:
- Be the one point of contact throughout the customer’s journey which involves understanding the customer’s needs and in turn improving the customer’s experience. You will be expected to maintain excellent customer service and communication standards at all times.
- To ensure enquiries, bookings, and moves are actioned in a timely manner, with all documentation accurately checked before processing.
- To meet transportation and accounting deadlines.
- Identify and maximise sales opportunities and up-sell products and services to the customer.
- Consistently work to company and legal standards when processing documentation.
- Support the rest of the team and partake in team meetings and briefings when planned, making a positive contribution.
Skills, knowledge and experience:
- Customer-centric with the ability to create a great customer experience and build rapport with customers, partners, and suppliers.
- Strong administration and problem solving capability.
- Excellent organisational skills with the ability to prioritise and manage a large number of job files efficiently.
- Commercial awareness to maximize job profitability.
- Flexible approach and adaptable to change.
- The ability to communicate effectively at all levels.
- Excellent time management, with the ability to work well under pressure.
- A passion for completing all tasks to the highest standard and be driven by results.
License/Certification:
- Driving licence (preferred)
You must be eligible to work in the UK and candidates will only be contacted if they are invited for an interview.
If you think you meet the criteria to join our Move Management team, we’d love to hear from you! Send your CV to recruitment@centryservices.com
Customer Service employer: Pickfords, Ltd.
Contact Detail:
Pickfords, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with the moving industry and Pickfords' services. Understanding the nuances of international moves and the specific challenges customers face will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for clients in previous roles. Be ready to discuss these experiences in detail, as they highlight your commitment to customer satisfaction.
✨Tip Number 3
Network with current or former employees of Pickfords on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare thoughtful questions about the role and the company to ask during your interview. This shows your genuine interest in the position and helps you stand out as a proactive candidate.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and move management. Use specific examples that demonstrate your ability to enhance customer satisfaction and manage multiple tasks efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly your problem-solving abilities and commercial awareness.
Highlight Relevant Skills: In your application, emphasise skills such as strong communication, organisational capabilities, and flexibility. Provide examples of how you've successfully managed customer relationships and maximised profitability in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Pickfords, Ltd.
✨Show Your Customer-Centric Attitude
During the interview, emphasise your passion for customer service. Share specific examples of how you've gone the extra mile to ensure customer satisfaction in previous roles. This will demonstrate that you understand the importance of a great customer experience.
✨Demonstrate Strong Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise effectively. You might want to share a situation where you successfully handled a high volume of work while maintaining quality. This will show that you can thrive in a fast-paced environment.
✨Highlight Problem-Solving Abilities
Think of examples where you've encountered challenges and how you resolved them. This could involve dealing with difficult customers or unexpected issues during a move. Showing your problem-solving skills will be crucial for this role.
✨Prepare Questions About the Role
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific responsibilities of the International Move Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
