Branch Manager

Develop your career at Pickfords as a Branch Manager.

Job title: Branch Manager

Location:Poole, Aylesbury

Pickfords is hiring a Group Manager to lead and manage our team, drive revenue, operate efficiently and deliver an excellent service to our customers. This role is ideal for a results-focused professional with strong managerial and leadership skills.

Your responsibilities

• Manage the branch performance, margins, cost control, forecasting and reporting.
• Lead, support and review branch teams to achieve performance and service KPIs.
• Investigate and resolve customer complaints, claims and service issues effectively.
• Manage staffing requirements, holidays, absence records and training.
• Ensure transport, health and safety and operational requirements are fully maintained.
• Maintain compliance with company policies and accreditations.

What we're looking for:

• Managerial experience: Proven leadership skills with the ability to effectively manage teams and performance.
• Customer focus: A customer-centric approach with a commitment to delivering excellent service.
• Commercial awareness: Strong understanding of the commercial and operational aspects of the business.
• Team motivation: Ability to motivate others and create a positive, can-do working environment.
• Planning and prioritisation: Exceptional organisational skills with the ability to manage competing priorities.
• Commercial awareness: Understanding of financial and operational aspects of the business.
• Communication: Excellent verbal and written communication skills.
• Transport knowledge: Good understanding of transport legislation, fleet management and maintenance controls.

Join Pickfords as a Branch Manager and take the lead in driving branch performance, developing your team and delivering exceptional service as part of one of the UK’s most established removals and storage companies.