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- Tasks: Manage customer experiences and respond to enquiries throughout the moving journey.
- Company: Historic moving company in Basingstoke with a focus on customer service.
- Benefits: Exciting career growth opportunities and a chance to excel in customer service.
- Why this job: Join a passionate team and make a real difference in customers' moving experiences.
- Qualifications: Strong communication and problem-solving skills are essential.
- Other info: Maximise revenue through upselling while helping customers during their move.
The predicted salary is between 28800 - 43200 £ per year.
A historic moving company in Basingstoke is seeking a dedicated Move Manager to join their team. The role involves responding to customer enquiries, managing experiences throughout the moving journey, and maximizing revenue through upselling. Strong communication and problem-solving skills are essential. This is an exciting opportunity for someone passionate about customer service to excel in their career.
Move Experience Lead in Basingstoke employer: Pickfords, Ltd.
Contact Detail:
Pickfords, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Move Experience Lead in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the moving industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Move Experience Lead in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Move Experience Lead role. Highlight your relevant experience in customer service and any skills that align with managing moving journeys. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your ability to connect with customers. Use clear and engaging language in your application to demonstrate how you can effectively respond to enquiries and manage experiences.
Problem-Solving Examples: We love a good problem-solver! Include specific examples in your application where you've successfully tackled challenges in previous roles. This will show us that you’re ready to handle any hiccups during the moving journey.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Let’s make this happen together!
How to prepare for a job interview at Pickfords, Ltd.
✨Know the Company Inside Out
Before your interview, do some digging into the moving company’s history and values. Understanding their mission and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Move Experience Lead, strong communication is key. Prepare examples from your past experiences where you effectively communicated with customers or resolved issues. This will demonstrate your ability to manage customer enquiries and enhance their moving journey.
✨Prepare for Problem-Solving Scenarios
Think of potential challenges that might arise during a move and how you would handle them. Be ready to discuss specific situations where you successfully solved problems, as this will highlight your critical thinking and adaptability.
✨Upselling Techniques Matter
Since maximizing revenue through upselling is part of the role, brush up on effective upselling techniques. Be prepared to discuss how you can identify customer needs and suggest additional services that enhance their experience while also benefiting the company.
