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- Tasks: Manage customer enquiries, process sales orders, and plan deliveries efficiently.
- Company: Pickerings, a leading supplier of high-quality temporary buildings.
- Benefits: £35,320 salary, 33 days holiday, pension scheme, and employee assistance programme.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Experience in customer service within fast-paced environments is essential.
- Other info: Office-based role with potential relocation to Alton in 18-24 months.
The predicted salary is between 30000 - 40000 £ per year.
Full time – office based
40 hours per week – 8:00am to 5:00pm, Monday to Friday
Who Are Pickerings
Pickerings is a leading supplier of high-quality temporary buildings. We design and supply solutions to a diverse customer base, including schools needing extra classrooms, commercial businesses needing additional office space and construction sites needing a complex of offices and welfare facilities.
The Role
As a Hire Controller you’ll be part of a team based in the office at our Southampton depot. You’ll regularly interact with customers by telephone and e‑mail to manage their enquiries, process sales orders and gather post‑installation feedback. Alongside this you’ll plan deliveries to ensure routes are practical, cost‑effective and meet customer expectations. In addition to handling incoming customer enquiries, you’ll undertake speculative outgoing enquiries with existing and potential customers to identify new business opportunities. The Company plans to relocate the depot to Alton in Hampshire in the next 18 to 24 months and therefore expects applicants to be able to commute to this location.
About You
You’ll have gained experience from a customer service role in a fast‑paced sales or service environment, such as plant hire, manufacturing, property maintenance or construction, where you’ve had to build and foster relationships with customers and use your product knowledge to identify the best solution for them. You will be able to communicate effectively and professionally over the telephone and in e‑mail, with customers, depot colleagues and head office functions. You will also need to be computer literate as you’ll need to become a proficient user of our in‑house systems. Our business primarily operates between 8am and 5pm, Monday to Friday, but a flexible approach to working hours is required to meet operational need.
What We Offer
In addition to an annual salary of £35,320, you’ll get: 33 days holidays, inclusive of public holidays and a festive shut‑down period, Company pension and life assurance schemes, Cycle to work scheme, Employee Assistance Programme.
Hire Controller – Southampton employer: Pickerings
Contact Detail:
Pickerings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller – Southampton
✨Tip Number 1
Get to know Pickerings and their services inside out! Understanding what they do will help you tailor your conversations and show genuine interest when you chat with them.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers regularly, being clear and professional over the phone and via email is key. Try role-playing with a friend to boost your confidence.
✨Tip Number 3
Be proactive! Don’t just wait for enquiries to come in; think about how you can reach out to potential customers. Show that you’re eager to identify new business opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use our in-house systems.
We think you need these skills to ace Hire Controller – Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Controller role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background fits with Pickerings. Be genuine and let your personality come through – we love to see that!
Showcase Your Communication Skills: Since you'll be interacting with customers regularly, it's crucial to demonstrate your communication skills in your application. Use clear and professional language in your emails and CV, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Pickerings
✨Know the Company Inside Out
Before your interview, take some time to research Pickerings. Understand their services, customer base, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you successfully managed customer enquiries or resolved issues, as this will demonstrate your ability to foster relationships.
✨Be Ready for Practical Scenarios
Expect to face situational questions that assess your problem-solving skills. For instance, how would you handle a last-minute delivery change? Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Your Tech Savviness
As you'll need to use in-house systems, highlight your computer literacy. Mention any relevant software you've used in past roles and be ready to discuss how quickly you can adapt to new technologies. This will reassure them of your capability to handle their systems efficiently.