At a Glance
- Tasks: Manage customer enquiries, schedule repairs, and maintain records in a fast-paced environment.
- Company: Pickerings, a leading supplier of high-quality temporary buildings.
- Benefits: £30,260 salary, 33 days holiday, pension scheme, and employee assistance programme.
- Other info: Opportunity for career growth in a supportive work environment.
- Why this job: Join a dynamic team and enhance your administrative skills while making a real impact.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30260 - 30260 £ per year.
40 hours per week – 8am to 5pm Monday to Friday
£30,260 per annum
Based at Pickerings depot in Measham
Who Are Pickerings
Pickerings is a leading supplier of high-quality temporary buildings. We design and supply solutions to a diverse customer base, including schools needing extra classrooms, commercial businesses needing additional office space and construction sites needing a complex of offices and welfare facilities.
The Role
As an Administrator you’ll be part of a team based in the office at our depot in Measham. You’ll be regularly interacting with customers by telephone and e-mail to manage their enquiries, schedule repairs and gather post-installation feedback. You’ll also place orders for consumables, materials and vehicle repairs, along with accurately maintaining electronic and paper records of transactions and collating data for reports.
About You
You’ll have gained experience from a fast-paced service organisation, where you’ve had to provide excellent customer service coupled with undertaking a variety of administrative duties. You will be able to communicate effectively and professionally over the telephone and in e-mails, with customers, depot colleagues and head office functions. You will also need to be computer literate as you’ll need to become a proficient user of our in-house systems.
What we offer
In addition to an annual salary of £30,260, you’ll get:
- 33 days holiday, inclusive of public holidays and a festive shut-down period
- Company pension and life assurance schemes
- Cycle to work scheme
- Employee Assistance Programme
Administration Assistant - Measham employer: Pickerings
Pickerings is an exceptional employer that values its employees by offering competitive pay, generous holiday allowances, and a supportive work environment. With a strong focus on employee growth and development, team members can thrive in their roles while contributing to meaningful projects that enhance communities. Located at the Stoke Depot, the company fosters a collaborative culture where safety and quality are paramount, making it an ideal place for skilled tradespeople to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant - Measham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pickerings. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pickerings before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Assistant - Measham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pickerings:Your cover letter is your chance to shine! Tell us why you want to work at Pickerings specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pickerings!
How to prepare for a job interview at Pickerings
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
