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- Tasks: Manage customer enquiries, process sales orders, and plan deliveries efficiently.
- Company: Join Pickerings, a top supplier of temporary buildings with a strong team spirit.
- Benefits: Enjoy 33 days holiday, pension schemes, and a cycle to work scheme.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible working hours and excellent career growth opportunities await you.
The predicted salary is between 30000 - 40000 £ per year.
- £35,320 pa
- Full time – office based
- 40 hours per week – 8.00am to 5pm Monday to Friday
Who are Pickerings
Pickerings is a leading supplier of high-quality temporary buildings. We design and supply solutions to a diverse customer base, including schools needing extra classrooms, commercial businesses needing additional office space and construction sites needing a complex of offices and welfare facilities.
The Role
As a Hire Controller you’ll be part of a team based in the office at our Northampton depot. You’ll be regularly interacting with customers by telephone and e‑mail to manage their enquiries, process sales orders and gather post‑installation feedback. Alongside this, you’ll plan deliveries to ensure routes are practical, cost‑effective and meet customer expectations. In addition to handling incoming customer enquiries, you’ll undertake speculative outgoing enquiries with existing and potential customers to identify new business opportunities.
About You
You’ll have gained experience from a customer‑service role in a fast‑paced sales or service environment, such as plant hire, manufacturing, property maintenance or construction, where you’ve had to build and foster relationships with customers and use your product knowledge to identify the best solution for them. You will be able to communicate effectively and professionally over the telephone and in e‑mail, with customers, depot colleagues and head office functions. You will also need to be computer literate as you’ll need to become a proficient user of our in‑house systems. Our business primarily operates between 8am and 5pm, Monday to Friday, but a flexible approach to working hours is required to meet operational need.
What We Offer
In addition to an annual salary of £35,320, you’ll get:
- 33 days holidays, inclusive of public holidays and a festive shut‑down period
- Company pension and life assurance schemes
- Cycle to work scheme
- Employee Assistance Programme
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Hire Controller – Northampton employer: Pickerings
Contact Detail:
Pickerings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller – Northampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pickerings. Understand their services and values so you can show how you fit into their culture and contribute to their goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales. Think about your past experiences and how they relate to the role of a Hire Controller.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, this role involves a lot of interaction with customers, so demonstrate your ability to communicate effectively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace Hire Controller – Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Hire Controller role. Highlight any customer service experience you've had in fast-paced environments, especially if it's related to plant hire or construction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences where you've successfully managed customer enquiries or built relationships, and show us your enthusiasm for the position.
Show Off Your Communication Skills: Since you'll be interacting with customers via phone and email, make sure your application showcases your communication skills. Use clear and professional language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Pickerings!
How to prepare for a job interview at Pickerings
✨Know Your Stuff
Make sure you brush up on your product knowledge related to plant hire and temporary buildings. Understand the services offered by Pickerings and be ready to discuss how you can help customers find the best solutions for their needs.
✨Practice Your Communication Skills
Since you'll be interacting with customers over the phone and via email, practice clear and professional communication. Consider role-playing common customer scenarios with a friend to build your confidence and refine your responses.
✨Show Your Customer Service Experience
Be prepared to share specific examples from your previous roles that highlight your ability to build relationships and handle enquiries effectively. Think of situations where you turned a challenging customer interaction into a positive outcome.
✨Flexibility is Key
Demonstrate your willingness to adapt to the operational needs of the business. Be ready to discuss how you've managed flexible working hours in the past and how you can contribute to the team's success during busy periods.