At a Glance
- Tasks: Manage customer enquiries, schedule repairs, and maintain records in a fast-paced environment.
- Company: Pickerings, a leading supplier of high-quality temporary buildings.
- Benefits: £30,770 salary, 33 days holiday, pension scheme, and employee assistance programme.
- Other info: Opportunity for career growth in a supportive work environment.
- Why this job: Join a dynamic team and enhance your administrative skills while making a real impact.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30770 - 30770 £ per year.
Key Information
- Location: Based at Pickerings depot in Exeter (Tiverton).
- Hours: 40 hours per week – 8am to 5pm Monday to Friday.
- Salary: £30,770 per annum.
Who Are Pickerings
Pickerings is a leading supplier of high-quality temporary buildings. We design and supply solutions to a diverse customer base, including schools needing extra classrooms, commercial businesses needing additional office space and construction sites needing a complex of offices and welfare facilities.
The Role
As an Administrator you’ll be part of a team based in the office at our depot in Exeter. You’ll be regularly interacting with customers by telephone and e‑mail to manage their enquiries, schedule repairs and gather post‑installation feedback. You’ll also place orders for consumables, materials and vehicle repairs along with accurately maintaining electronic and paper records of transactions and collating data for reports.
About You
You’ll have gained experience from a fast‑paced service organisation, where you’ve had to provide excellent customer service coupled with undertaking a variety of administrative duties. You will be able to communicate effectively and professionally over the telephone and in e‑mails, with customers, depot colleagues and head office functions. You will also need to be computer literate as you’ll need to become a proficient user of our in‑house systems.
What We Offer
In addition to an annual salary of £30,770, you’ll get:
- 33 days holidays, inclusive of public holidays and a festive shut‑down period
- Company pension and life assurance schemes
- Cycle to work scheme
- Employee Assistance Programme
Administration Assistant (Maternity Cover) – Exeter employer: Pickerings
Pickerings is an exceptional employer, offering a supportive work culture where teamwork and customer service excellence are at the forefront. Located in Exeter, employees benefit from a competitive salary, generous holiday allowance, and various employee support programmes, all while contributing to meaningful projects that enhance community infrastructure. With opportunities for professional growth and a commitment to employee well-being, Pickerings stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant (Maternity Cover) – Exeter
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Pickerings.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Pickerings. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administration Assistant (Maternity Cover) – Exeter
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Pickerings.
How to prepare for a job interview at Pickerings
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Pickerings's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Pickerings offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
