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For Companies At a Glance
- Tasks: Provide technical support, mentor engineers, and diagnose complex issues in the Mobility industry.
- Company: Join Pickerings Lifts, a leading lift specialist with 170 years of experience.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact by supporting engineers and enhancing customer service.
- Qualifications: NVQ 2 in stairlift engineering or working towards it, with strong problem-solving skills.
- Other info: Collaborative team environment with a focus on health and safety compliance.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The successful candidate will be expected to provide technical expertise and support to engineers and office staff, ensuring complex issues are resolved efficiently. The role focuses on mentoring, fault diagnosis, maintaining industry standards, and promoting effective communication to deliver safe, high-quality service.
Responsibilities
- Engineer Support: Act as the first point of contact for engineers, providing technical advice both in and out of hours.
- Office Assistance: Support office staff with technical queries when required.
- Advanced Fault Finding: Attend sites to conduct in-depth technical fault diagnosis, rectifying issues or identifying root causes.
- Two Person jobs: Carry out two person jobs as part as ongoing development and training
- Mentoring: Provide guidance and mentoring to other engineers to support their development.
- Communication: Communicate effectively with colleagues across departments and external stakeholders.
- Meetings: Attend quarterly meetings with the department manager to review field operations, protocols, and compliance.
- Site Audits: Attend site audits to support the departments ongoing improvement.
- Customer Portals: Assist engineers in navigating and using customer portals effectively.
- Knowledge & Expertise: Maintain a high level of mechanical and electrical industry knowledge to support effective decision-making.
- Health & Safety: Demonstrate strong working knowledge of Health & Safety requirements and ensure compliance at all times.
- Additional Duties: Undertake other reasonable duties as assigned to support the needs of the department.
- Industry Expertise: Extensive knowledge of mechanical and electrical systems within the Mobility industry.
- Problem-Solving Skills: Strong technical fault-finding and diagnostic abilities, with experience resolving complex issues.
- NVQ 2: Minimum qualification or working towards NVQ 2 in stairlift engineering.
- Communication: Excellent communication skills with the ability to explain technical matters clearly to colleagues and customers.
- Leadership & Mentoring: Demonstrated ability to mentor and support engineers, fostering skills development and confidence.
- Health & Safety Awareness: Good working knowledge of Health & Safety requirements, ensuring compliance at all times.
- IT Skills: Competent in using customer portals and company systems.
- Flexibility: Willingness to support engineers both during normal hours and as part of an out-of-hours rota (Escalations).
- Teamwork: Proactive and collaborative approach, able to work effectively with office staff, engineers, and management.
About Pickerings Lifts
Pickerings Lifts is a national, well-established, privately owned, independent, leading lift specialist with 170 years\’ experience. Through our exceptional and motivated people, we work as one team to deliver outstanding customer service, exceptional engineering and first-class workmanship.
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Mobility Engineer employer: Pickerings Lifts
Contact Detail:
Pickerings Lifts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobility Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Pickerings Lifts on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your mechanical and electrical systems knowledge, and be ready to showcase your fault-finding skills during interviews. We want to see how you tackle real-world problems.
✨Tip Number 3
Show off your mentoring side! If you've got experience guiding others, make sure to highlight that. We love candidates who can support their teammates and help them grow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team!
We think you need these skills to ace Mobility Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mobility Engineer role. Highlight your technical expertise, fault diagnosis skills, and any mentoring experience you have. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Mobility industry and how your skills can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of complex issues you’ve resolved in the past. We love seeing how you approach challenges and your ability to diagnose faults effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Pickerings Lifts
✨Know Your Technical Stuff
Brush up on your mechanical and electrical systems knowledge, especially within the Mobility industry. Be ready to discuss specific fault diagnosis techniques and how you've resolved complex issues in the past.
✨Show Off Your Mentoring Skills
Prepare examples of how you've mentored or supported other engineers. Highlight your ability to foster skills development and confidence in others, as this is a key part of the role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to demonstrate excellent communication skills, so think about how you can convey complex information effectively to both colleagues and customers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to diagnose a fault or handle a technical query from an engineer or office staff member. Think through your approach and be ready to articulate it.