At a Glance
- Tasks: Manage customer enquiries, process sales orders, and plan deliveries efficiently.
- Company: Join Pickerings, a leading supplier of high-quality temporary buildings.
- Benefits: Enjoy 33 days holiday, pension schemes, and a cycle to work scheme.
- Other info: Flexible working hours and excellent career growth opportunities await you.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Experience in customer service within fast-paced environments is essential.
The predicted salary is between 35320 - 35320 € per year.
As a Hire Controller you'll be part of a team based in the office at our Northampton depot. You'll be regularly interacting with customers by telephone and e-mail to manage their enquiries, processing sales orders and gathering post installation feedback. Alongside this you'll be planning deliveries to ensure routes are practical, cost effective and meet customer expectations.
In addition to handling incoming customer enquiries, you'll undertake speculative outgoing enquiries with existing and potential customers to identify new business opportunities. You will have gained experience from a customer service role in a fast‑paced sales or service environment, such as plant hire, manufacturing, property maintenance or construction, where you've had to build and foster relationships with customers and use your product knowledge to identify the best solution for them.
You will be able to communicate effectively and professionally over the telephone and in e‑mails, with customers, depot colleagues and head office functions. You will also need to be computer literate as you'll need to become a proficient user of our in‑house systems.
Pickerings is a leading supplier of high‑quality temporary buildings. We design and supply solutions to a diverse customer base, including schools needing extra classrooms, commercial businesses needing additional office space and construction sites needing a complex of offices and welfare facilities. Our business primarily operates between 8am and 5pm, Monday to Friday, but a flexible approach to working hours is required to meet operational need.
What we offer
- Annual salary of £35,320
- 33 days holidays, inclusive of public holidays and a festive shut-down period
- Company pension and life assurance schemes
- Cycle to work scheme
- Employee Assistance Programme
Hire Controller – Northampton employer: Pickerings Hire
Pickerings is an exceptional employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth. Located in Northampton, our team enjoys a collaborative environment where customer service excellence is at the forefront, alongside competitive benefits such as generous holiday allowances and a comprehensive pension scheme. Join us to be part of a dynamic company that not only prioritises employee well-being but also encourages innovation and development within the temporary buildings sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller – Northampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pickerings. Understand their services and customer base. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your past experiences in customer service can benefit the Hire Controller position.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise. Use examples from your previous roles to demonstrate how you've effectively communicated with customers and colleagues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Hire Controller – Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles in fast-paced environments like plant hire or construction.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Hire Controller role. Share specific examples of how you've built relationships with customers and handled enquiries effectively.
Show Off Your Communication Skills:Since you'll be interacting with customers via phone and email, make sure your application showcases your communication skills. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pickerings Hire
✨Know Your Stuff
Make sure you brush up on your product knowledge before the interview. Understand the services offered by the company, especially in temporary buildings and plant hire. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer enquiries or built relationships. Highlight how you handled challenging situations and turned them into positive outcomes. This is crucial for a Hire Controller role!
✨Be Ready to Discuss Logistics
Since planning deliveries is part of the job, think about how you would approach this task. Be prepared to discuss practical and cost-effective solutions for delivery routes. Showing that you can think critically about logistics will impress your interviewers.
✨Communicate Clearly and Professionally
Practice your telephone and email communication skills. You might be asked to role-play a customer interaction during the interview, so being articulate and professional is key. Remember, first impressions count, especially in customer-facing roles!
