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For Companies At a Glance
- Tasks: Manage customer enquiries, process sales orders, and plan deliveries efficiently.
- Company: Join Pickerings, a leading supplier of high-quality temporary buildings.
- Benefits: Enjoy a competitive salary, 33 days holiday, and a company pension.
- Other info: Flexible working hours and opportunities for career growth await you.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Experience in customer service within fast-paced environments is essential.
The predicted salary is between 35320 - 35320 £ per year.
As a Hire Controller you'll be part of a team based in the office at our Northampton depot. You'll be regularly interacting with customers by telephone and e-mail to manage their enquiries, processing sales orders and gathering post installation feedback. Alongside this you'll be planning deliveries to ensure routes are practical, cost effective and meet customer expectations.
In addition to handling incoming customer enquiries, you'll undertake speculative outgoing enquiries with existing and potential customers to identify new business opportunities. You will have gained experience from a customer service role in a fast‑paced sales or service environment, such as plant hire, manufacturing, property maintenance or construction, where you've had to build and foster relationships with customers and use your product knowledge to identify the best solution for them.
You will be able to communicate effectively and professionally over the telephone and in e‑mails, with customers, depot colleagues and head office functions. You will also need to be computer literate as you'll need to become a proficient user of our in‑house systems.
Pickerings is a leading supplier of high‑quality temporary buildings. We design and supply solutions to a diverse customer base, including schools needing extra classrooms, commercial businesses needing additional office space and construction sites needing a complex of offices and welfare facilities. Our business primarily operates between 8am and 5pm, Monday to Friday, but a flexible approach to working hours is required to meet operational need.
What we offer
- Annual salary of £35,320
- 33 days holidays, inclusive of public holidays and a festive shut-down period
- Company pension and life assurance schemes
- Cycle to work scheme
- Employee Assistance Programme
Hire Controller - Northampton employer: Pickerings Hire
Contact Detail:
Pickerings Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller - Northampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pickerings. Understand their products and services, especially how they cater to different sectors like schools and construction. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers regularly, it’s crucial to demonstrate your ability to communicate effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved customer issues or improved processes. Be ready to share these stories during your interview to highlight your ability to think on your feet.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit for the Hire Controller role!
We think you need these skills to ace Hire Controller - Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant roles in fast-paced environments like plant hire or construction.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Hire Controller role. Share specific examples of how you've built relationships with customers and handled enquiries effectively.
Show Off Your Communication Skills: Since you'll be interacting with customers via phone and email, make sure your application showcases your communication skills. Keep your language clear and professional, just like you would when speaking to a customer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Pickerings Hire
✨Know Your Stuff
Make sure you brush up on your product knowledge related to temporary buildings and the hire industry. Being able to discuss how these solutions can meet customer needs will show that you're not just a candidate, but a potential asset to their team.
✨Practice Your Communication Skills
Since you'll be interacting with customers over the phone and via email, practice clear and professional communication. Role-play common customer scenarios with a friend to build confidence in handling enquiries and providing solutions.
✨Demonstrate Your Customer Service Experience
Prepare examples from your past roles where you've successfully built relationships with customers. Highlight situations where you identified their needs and provided effective solutions, especially in fast-paced environments like plant hire or construction.
✨Show Flexibility and Team Spirit
Be ready to discuss your approach to teamwork and flexibility in working hours. Companies value candidates who can adapt to operational needs, so share any experiences where you've gone above and beyond to support your team or meet customer expectations.