At a Glance
- Tasks: Lead the Independent Living team and enhance residents' quality of life.
- Company: Join a small, impactful charity that values every team member.
- Benefits: Up to £41,700 salary, birthday off, and excellent pension.
- Other info: Dynamic work culture with a focus on continuous improvement.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Degree level education and experience in housing services required.
The predicted salary is between 41700 - 41700 € per year.
Join to apply for the Independent Living Services Manager role at Pickering and Ferens Homes (PFH). PFH is small and mighty, with less than 50 colleagues. We offer a great team culture where everybody matters and wants to make a difference to our residents to support our charity to be ‘more than a landlord’.
Salary and benefits
- Salary: Up to £41,700 depending on experience.
- Hours: 37 hours per week (4:30 finish on a Friday).
- Location: 7 Beacon Way, Hull, HU3 4AE.
- Family Friendly policies
- Christmas Closure
- Excellent pension and benefits
- BHSF Gold Health Cash Plan
- Retail Rewards
- You get your birthday off!
Role description
The post holder will lead the PFH agenda for independent living, taking responsibility for the management of PFH+ (Sheltered) Housing service and providing comprehensive housing-related support services across our resident base. The role will drive corporate plan initiatives for independence and being “more than a landlord.” The post holder will adopt a customer-focused service approach, with residents being an integral part of setting and monitoring services and delivering quality performance across all services. There is an expectation to support a culture of continuous improvement and customer service excellence across all service provision.
Key responsibilities
- Effectively manages staff within the Independent Living team
- Ensures service standards and support planning are set within the highest standards and benchmarked as exemplary
- Works with the Property and Compliance Manager to ensure that all related compliance, regulatory and best practice is adhered to
- Ensures compliance with good risk management practice establishing and maintaining effective internal control systems
- Forms strategic relationships with partners that support PFH’s independent living agenda
- Leads on the management and implementation of the Customer Strategy and help enable delivery of a wide range of accessible, creative, and innovative services
- Leads and manages the objectives and strategies that underpin independent living, making sure that services are future proofed and monitored / benchmarked as appropriate
The ideal candidate will have
- Degree level education or equivalent through relevant training and experience
- Recognised professional Housing qualification
- Experience of planning, managing and achieving a range of initiatives designed to improve the quality of life of residents
- Experience of working in partnership with key stakeholders
- Knowledge and understanding of relevant legislation and regulatory frameworks and key issues in the provision of Housing services
- Understanding the role of health and wellbeing
- Able to produce clear, concise and objective reports to management bodies, Boards and committees
- Highly proficient in the use of Microsoft packages
Location and application
Location: 7 Beacon Way, Hull, HU3 4AE.
How to apply: Please apply via Indeed attaching your CV with a supporting statement.
Further information: Contact us for an informal discussion.
Closing date and safeguarding
Applications deadline: 9am Monday 15 September 2025. We may, depending on applicant numbers, close or extend the closing dates; early applications are recommended.
Equal Opportunities: PFH is an Equal Opportunities employer and values diversity in the workplace. We welcome applications from all suitably qualified persons regardless of race, gender, sexual orientation, disability, religion/beliefs or age.
Safeguarding: We are committed to safeguarding vulnerable adults; therefore, DBS clearance is required prior to appointment.
Data protection: We understand our obligations under the General Data Protection Regulation (GDPR) and are committed to processing your data securely and transparently.
Independent Living Services Manager employer: Pickering and Ferens Homes
Pickering and Ferens Homes (PFH) is an exceptional employer that fosters a supportive and inclusive team culture, where every colleague plays a vital role in enhancing the lives of our residents. Located in Hull, we offer competitive salaries, generous benefits including a Christmas closure and birthday leave, and a commitment to employee growth through continuous improvement initiatives. Join us to make a meaningful impact in the community while enjoying a family-friendly work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Independent Living Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching PFH and their independent living services. Understand their mission of being 'more than a landlord' and think about how your experience aligns with that. We want to see your passion for making a difference!
✨Tip Number 3
Showcase your skills! Bring examples of your past achievements in managing housing services or improving resident quality of life. We love to see how you've made an impact in previous roles, so be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at PFH. Let’s make a difference together!
We think you need these skills to ace Independent Living Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Independent Living Services Manager role. Highlight your relevant experience and skills that align with PFH's mission of being 'more than a landlord'. We want to see how you can make a difference!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Use it to explain why you're passionate about independent living and how your background makes you the perfect fit for this role. Be genuine and let your personality come through.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved services or made a positive impact in previous roles. We love seeing results and how you’ve driven change.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s straightforward, and you’ll be able to keep track of your application status easily. Plus, we’re excited to see your application come through!
How to prepare for a job interview at Pickering and Ferens Homes
✨Know Your Stuff
Make sure you understand the role of an Independent Living Services Manager inside out. Familiarise yourself with PFH's mission to be 'more than a landlord' and how you can contribute to that vision. Brush up on relevant legislation and best practices in housing services, as this will show your commitment and expertise.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to manage teams, improve service standards, and engage with residents. Think about times when you've successfully implemented initiatives that enhanced quality of life for residents, as these stories will resonate well with the interviewers.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about PFH’s current projects or future plans for independent living services. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
✨Be Yourself
PFH values a great team culture where everyone matters, so don’t be afraid to let your personality shine through. Be genuine in your responses and express your passion for making a difference in residents' lives. Authenticity can set you apart from other candidates!
