At a Glance
- Tasks: Lead the Independent Living team and enhance residents' quality of life.
- Company: Join a small, impactful charity focused on community and support.
- Benefits: Up to £41,700 salary, excellent pension, birthday off, and family-friendly policies.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Degree level education and experience in housing services management.
The predicted salary is between 35000 - 50000 € per year.
Overview
Join to apply for the Independent Living Services Manager role at Pickering and Ferens Homes (PFH). PFH is small and mighty, with less than 50 colleagues. We offer a great team culture where everybody matters and wants to make a difference to our residents to support our charity to be ‘more than a landlord’.
Salary and benefits
Salary: Up to £41,700 depending on experience.
Hours: 37 hours per week (4:30 finish on a Friday).
Location: 7 Beacon Way, Hull, HU3 4AE.
- Family Friendly policies
- Christmas Closure
- Excellent pension and benefits
- BHSF Gold Health Cash Plan
- Retail Rewards
- You get your birthday off!
Role description
The post holder will lead the PFH agenda for independent living, taking responsibility for the management of PFH+ (Sheltered) Housing service and providing comprehensive housing-related support services across our resident base. The role will drive corporate plan initiatives for independence and being “more than a landlord.” The post holder will adopt a customer-focused service approach, with residents being an integral part of setting and monitoring services and delivering quality performance across all services. There is an expectation to support a culture of continuous improvement and customer service excellence across all service provision.
Key responsibilities
- Effectively manages staff within the Independent Living team
- Ensures service standards and support planning are set within the highest standards and benchmarked as exemplary
- Works with the Property and Compliance Manager to ensure that all related compliance, regulatory and best practice is adhered to
- Ensures compliance with good risk management practice establishing and maintaining effective internal control systems
- Forms strategic relationships with partners that support PFH’s independent living agenda
- Leads on the management and implementation of the Customer Strategy and help enable delivery of a wide range of accessible, creative, and innovative services
- Leads and manages the objectives and strategies that underpin independent living, making sure that services are future proofed and monitored / benchmarked as appropriate
The ideal candidate will have
- Degree level education or equivalent through relevant training and experience
- Recognised professional Housing qualification
- Experience of planning, managing and achieving a range of initiatives designed to improve the quality of life of residents
- Experience of working in partnership with key stakeholders
- Knowledge and understanding of relevant legislation and regulatory frameworks and key issues in the provision of Housing services
- Understanding the role of health and wellbeing
- Able to produce clear, concise and objective reports to management bodies, Boards and committees
- Highly proficient in the use of Microsoft packages
Location and application
Location: 7 Beacon Way, Hull, HU3 4AE.
How to apply: Please apply via Indeed attaching your CV with a supporting statement.
Further information: More details at www.pfh.org.uk/recruitment/work-for-us/
Contact: For an informal discussion, please email recruitment@pfh.org.uk and we will get back to you.
Closing date and safeguarding
Applications deadline: 9am Monday 15 September 2025. We may, depending on applicant numbers, close or extend the closing dates; early applications are recommended.
Equal Opportunities: PFH is an Equal Opportunities employer and values diversity in the workplace. We welcome applications from all suitably qualified persons regardless of race, gender, sexual orientation, disability, religion/beliefs or age.
Safeguarding: We are committed to safeguarding vulnerable adults; therefore, DBS clearance is required prior to appointment.
Data protection: We understand our obligations under the General Data Protection Regulation (GDPR) and are committed to processing your data securely and transparently. Your data will be processed in line with our legitimate interest to identify suitable candidates for the role, legal requirements or for performance of a task carried out in the public interest. We will treat your data with respect and retain for no longer than is necessary. For further details, please refer to our Fair Processing Notice (JOB APPLICANT DATA) available on our website.
#J-18808-LjbffrIndependent Living Services Manager in Kingston upon Hull employer: Pickering and Ferens Homes
Pickering and Ferens Homes (PFH) is an exceptional employer that fosters a supportive and inclusive team culture, where every colleague plays a vital role in enhancing the lives of our residents. Located in Hull, we offer competitive salaries, generous benefits including a Christmas closure and birthday leave, and a commitment to employee growth through continuous improvement initiatives. Join us to make a meaningful impact in the community while enjoying a family-friendly work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Independent Living Services Manager in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Research the company culture at PFH. Understanding their values and mission will help you tailor your approach during interviews. Show them you’re not just looking for a job, but that you genuinely want to contribute to their goal of being 'more than a landlord'.
✨Tip Number 3
Prepare for behavioural interview questions. Think of examples from your past experiences that showcase your leadership skills and customer-focused service approach. We all know that stories stick, so make yours memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the PFH team and making a difference in residents' lives.
We think you need these skills to ace Independent Living Services Manager in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Independent Living Services Manager role. Highlight relevant experience and skills that align with PFH's mission of being 'more than a landlord'. We want to see how you can make a difference!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Use it to explain why you're passionate about independent living and how your background makes you the perfect fit for PFH. Be genuine and let your personality come through.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've improved services or made a positive impact in previous roles. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s straightforward, and you’ll find all the details you need to submit your application successfully. Let’s get started on this journey together!
How to prepare for a job interview at Pickering and Ferens Homes
✨Know Your Stuff
Make sure you’re well-versed in the specifics of independent living services and the role at Pickering and Ferens Homes. Brush up on relevant legislation, compliance standards, and best practices in housing services. This will show that you’re not just interested but also knowledgeable about what they do.
✨Showcase Your Leadership Skills
As an Independent Living Services Manager, you'll be leading a team. Prepare examples of how you've effectively managed staff in the past, focusing on your ability to inspire and drive performance. Think about times when you’ve implemented successful initiatives or improved service quality.
✨Emphasise Customer Focus
Since the role is all about putting residents first, come ready with examples of how you’ve engaged with customers or stakeholders in previous roles. Highlight your experience in creating customer-focused strategies and how you’ve involved residents in service delivery.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, their approach to independent living, and how they measure success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
