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For Companies At a Glance
- Tasks: Provide top-notch IT support to executives, ensuring seamless tech experiences.
- Company: Join a global head office in Central London with a focus on excellence.
- Benefits: Competitive salary, additional compensation for on-call support, and career growth.
- Why this job: Be the go-to tech guru for VIPs and make a real impact.
- Qualifications: Experience in IT support, strong customer service skills, and discretion.
- Other info: Dynamic role with opportunities for continuous improvement and professional development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
IT VIP Support Analyst (Executive “White Glove” Support) – On-Site, Central London
Location: Central London (on-site, with occasional travel)
Contract Type: Permanent, Full-time (40 hours/week, on-call evenings/weekends)
Role Purpose
We’re seeking an experienced IT professional to provide “white glove” technical support to executive and VIP stakeholders at a global head office in Central London. In this high-visibility, on-site role, you’ll deliver first-class, business-critical IT support, ensuring seamless technology experiences for senior leadership. You’ll use a Service Management tool to log and resolve incidents, collaborate with internal IT teams and third-party vendors, and uphold the highest standards of professionalism and discretion. Flexibility for on-call support (evenings/weekends) is required, with additional compensation provided.
Key Responsibilities
- Deliver comprehensive, high-quality technical support to executive and VIP teams, prioritising urgent and business-critical issues
- Build, configure, and manage laptops, PCs (Windows & Macs), and devices to the highest standard
- Install and support desktop applications, ensuring optimal performance for senior stakeholders
- Provide emergency IT assistance and rapid response to VIP incidents
- Log, track, and escalate support requests using a Service Management tool
- Collaborate with central IT teams and external providers to resolve complex issues
- Maintain and support technical equipment, including video conferencing systems and printers
- Deliver training, inductions, and tech walkthroughs for executives and VIPs
- Manage user access (e.g., Active Directory) and oversee hardware procurement
- Record and maintain technical assets and IT documentation
- Liaise with third-party vendors as needed
- Promote security and technical best practices across the office
- Troubleshoot telecoms and mobile device issues
About You
- Excellent interpersonal and customer service skills, with a proven track record supporting VIPs and executives
- Discretion, professionalism, and a proactive, “can do” attitude
- Strong knowledge of end-user hardware, desktop operating systems, and software
- Experience with IT Service Management tools and the ITIL framework
- Hands-on, solutions-oriented approach to troubleshooting
- Energy and initiative to continually enhance the quality and reputation of IT support
- Commitment to preventing recurring issues and driving continuous improvement
- Pride in delivering exceptional results under pressure
If you thrive in VIP environments and enjoy delivering outstanding IT experiences to senior leaders, we’d love to hear from you.
Senior Information Technology Support Analyst employer: Piccadilly One
Contact Detail:
Piccadilly One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who have experience with VIP support. They might have insider info on job openings or can even refer you directly.
✨Tip Number 2
Showcase your skills in action! If you get the chance, offer to help with tech issues at events or meetups. This not only builds your reputation but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for the interview by practising common scenarios you might face in VIP support. Think about how you'd handle urgent requests or tricky tech problems, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing top-notch IT support, especially for VIPs. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've delivered exceptional IT support in high-pressure situations. Let us see your personality and passion for the role!
Showcase Your Technical Skills: Don’t forget to mention your hands-on experience with both Windows and Mac systems, as well as any IT Service Management tools you’ve used. We want to know you can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Piccadilly One
✨Know Your VIPs
Before the interview, research the company’s executives and their roles. Understanding their backgrounds and priorities will help you tailor your responses and demonstrate that you’re ready to provide the 'white glove' service they expect.
✨Showcase Your Technical Skills
Be prepared to discuss specific technical scenarios you've handled in the past, especially those involving high-pressure situations. Highlight your experience with both Windows and Mac systems, as well as any Service Management tools you've used.
✨Demonstrate Discretion and Professionalism
Since this role involves supporting VIPs, it’s crucial to convey your understanding of confidentiality and professionalism. Share examples of how you've maintained discretion in previous roles, especially when dealing with sensitive information.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time. Practice responding to hypothetical situations where you need to troubleshoot an urgent issue for a senior leader, showcasing your proactive approach and solutions-oriented mindset.
