At a Glance
- Tasks: Lead IT Infrastructure & Operations, driving service improvement and strategic development.
- Company: Large, multi-site UK group with a focus on innovation and collaboration.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape IT strategy.
- Other info: Dynamic environment with opportunities for professional growth and influence.
- Why this job: Make a significant impact in a senior role across diverse locations and teams.
- Qualifications: Senior leadership experience in infrastructure, operations, and service management required.
The predicted salary is between 80000 - 100000 € per year.
A large, multi-site UK group is hiring a Head of IT Infrastructure & Operations to lead and evolve its infrastructure and operational capability across a complex, federated environment. This is a senior leadership role with meaningful scale: you’ll own a broad infrastructure estate across dozens of locations, while leading Infrastructure, Operations and Service teams. You’ll be the senior escalation point, set standards and strategy, drive service improvement, and build confidence with divisional and operating-company stakeholders.
What you’ll do:
- Lead Infrastructure, Operations and Service teams; build a high-accountability, service-led culture.
- Own stability, scalability and cost effectiveness across the infrastructure estate.
- Set multi-year strategy, standards and roadmap aligned to business strategy, risk appetite and value.
- Drive lifecycle management of the infrastructure estate (including migrations and modernisation).
- Lead major incident response and executive communications; embed post-incident learning.
- Improve internal customer outcomes and satisfaction; meet/exceed SLAs.
- Drive adoption of ITIL practices (incident, request, problem, change; weekly CAB; service catalogue; asset management).
- Manage key infrastructure suppliers (service/contract reviews; support agreement reviews).
- Support internal and third-party audits.
- Provide and present regular reports, outcomes, options and risk-based recommendations.
- Partner with central IT peers to meet functional requirements (e.g., InfoSec, Data Engineering, ERP, Data Protection, Web).
What we’re looking for:
- Senior leadership experience across infrastructure + operations + service management.
- Strong, broad technical grounding (examples include Azure, on-prem migrations, backup & recovery, Cisco/Meraki, cloud telephony, Microsoft 365/O365).
- Proven delivery in a federated / multi-OpCo / multi-site environment (central + local IT).
- Board-level influence, diplomacy and commercial judgement (budgets, contracts, cost optimisation).
- Structured problem solving and decision framing; calm crisis leadership.
- Pragmatic approach to simplifying estates (cost vs risk vs speed).
- Comfortable being in the office regularly to build cohesion and accelerate delivery.
Head of IT Infrastructure & Operations employer: Piccadilly One
As a leading large multi-site UK group, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel. With a strong focus on professional development, we offer extensive growth opportunities and encourage innovation within our teams. Our commitment to a high-accountability, service-led environment ensures that you will play a pivotal role in shaping the future of our IT infrastructure while enjoying the benefits of collaboration across diverse locations.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Infrastructure & Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their infrastructure and operations challenges, and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to showcase your skills!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest. It shows professionalism and keeps you fresh in their minds. We believe this small gesture can make a big difference.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to submit your application. Plus, it gives you a better chance of being noticed by our hiring team. Let’s get you one step closer to that Head of IT Infrastructure & Operations role!
We think you need these skills to ace Head of IT Infrastructure & Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your senior leadership experience in infrastructure and operations, and don’t forget to mention any relevant technical skills like Azure or Microsoft 365. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of IT Infrastructure & Operations role. Share specific examples of how you've led teams and improved service outcomes in previous roles. Let us know what excites you about this opportunity!
Showcase Your Problem-Solving Skills:In your application, highlight instances where you've tackled complex challenges, especially in a federated environment. We love candidates who can demonstrate structured problem-solving and calm crisis leadership. Share those stories with us!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Piccadilly One
✨Know Your Infrastructure Inside Out
Make sure you’re well-versed in the technical aspects of IT infrastructure, especially in areas like Azure, on-prem migrations, and cloud services. Brush up on your knowledge of ITIL practices as well, since they’ll be crucial for driving service improvement.
✨Demonstrate Leadership Experience
Prepare to share specific examples of your senior leadership experience in managing infrastructure and operations teams. Highlight how you've built a high-accountability culture and driven successful outcomes in a federated environment.
✨Showcase Your Strategic Thinking
Be ready to discuss how you would set multi-year strategies and standards aligned with business goals. Think about how you can articulate your approach to lifecycle management and cost optimisation while maintaining stability and scalability.
✨Prepare for Crisis Scenarios
Expect questions around crisis management and major incident response. Have a few examples ready that showcase your calmness under pressure and structured problem-solving skills. This will demonstrate your ability to lead effectively during challenging times.
