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- Tasks: Provide advanced IT support and troubleshoot various devices and software.
- Company: Join a reputable professional services firm near Piccadilly Circus.
- Benefits: Competitive salary of up to £55k and opportunities for career growth.
- Why this job: Be part of a dynamic team in a fast-paced environment with exciting IT projects.
- Qualifications: Experience in professional services, strong Microsoft skills, and troubleshooting expertise required.
- Other info: Familiarity with iManage is a plus; apply now if you meet the requirements!
The predicted salary is between 39600 - 66000 £ per year.
IT Support Engineer providing 2nd/3rd Line Support is required by a highly reputable professional services firm paying up to £55k, and located at their head office based in close proximity to Piccadilly Circus. This position holds responsibility for providing advanced technical support to all employees based at head office, being the escalation point within the team and taking ownership of a wide array of issues from cradle to grave., Provide 2nd/3rd line support, including troubleshooting, configuring devices (smartphones, tablets, laptops, etc.)
Support Microsoft Office apps and the firm’s document management system.
Handle user account set-up and daily administration.
Follow security protocols for data imports/exports.
Assist with IT projects, such as Windows 11 roll-out
Manage Active Directory, Group Policy, and Intune environments.
Perform server updates and escalate issues as necessary.
Implement and maintain Service Desk processes and policies.
Oversee Security and Compliance tasks.
Provide AV support for internal and client meetings.
Adhering to all processes and professional standards
Research, document, and share new IT solutions.
Provide assistance in ad hoc IT projects.Experience
The environment itself is heavily Microsoft focused and with that in mind we are seeking someone with a solid understanding of Microsoft stack, Windows 10/11, Intune Administration, and familiar working in a professional, fast paced environment with the enthusiasm to roll up their sleeves when needs be., Previous experience in a professional services environment (preferably in Legal, Accounting, Finance, or LLP sectors) is required.
Familiarity with iManage is advantageous, but not mandatory.
Strong proficiency with the Microsoft Office Suite and excellent troubleshooting skills.
Experience with the daily administration of Active Directory (including account creation and managing group memberships).
Basic networking knowledge, including patching and understanding of DNS/DHCP.
Competence in maintaining Desktop and Laptop PCs, including handling software updates (Windows, Anti-Virus, etc.) and performing PC building/imaging tasks.Should you match the above requirements, APPLY NOW
IT Support Engineer, 2nd/3rd Line Support, £55k employer: Piccadilly Circus
Contact Detail:
Piccadilly Circus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer, 2nd/3rd Line Support, £55k
✨Tip Number 1
Make sure to brush up on your Microsoft stack knowledge, especially Windows 10/11 and Intune Administration. Being well-versed in these areas will not only boost your confidence but also show us that you're ready to hit the ground running.
✨Tip Number 2
Familiarize yourself with common troubleshooting scenarios related to Microsoft Office apps and document management systems. Having a few examples of how you've resolved similar issues in the past can really make you stand out during discussions.
✨Tip Number 3
Since this role involves managing Active Directory, it’s a good idea to review your skills in user account setup and group policy management. Being able to demonstrate your experience in these areas will be crucial for us.
✨Tip Number 4
If you have any experience with security protocols or compliance tasks, be prepared to discuss them. We value candidates who understand the importance of data security and can contribute to maintaining our high standards.
We think you need these skills to ace IT Support Engineer, 2nd/3rd Line Support, £55k
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an IT Support Engineer, especially in a professional services environment. Highlight your experience with 2nd/3rd line support and any relevant technical skills in your application.
Tailor Your CV: Customize your CV to reflect your experience with Microsoft technologies, particularly Windows 10/11, Intune Administration, and Active Directory. Use specific examples that demonstrate your troubleshooting skills and familiarity with the Microsoft stack.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience in a professional services environment and how it has prepared you for this position. Be sure to connect your skills with the job requirements listed in the description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at Piccadilly Circus
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Windows 10/11 and Intune. You might be asked to troubleshoot a common issue on the spot, so brush up on your problem-solving techniques.
✨Demonstrate Your Professional Experience
Highlight your previous roles in professional services, particularly in legal or financial sectors. Share specific examples of how you've handled complex IT issues and contributed to team success.
✨Understand the Company Culture
Research the firm’s values and work environment. Be ready to explain how your personal work ethic aligns with their professional standards and how you can contribute positively to their team.
✨Prepare Questions
Have insightful questions ready about the role, team dynamics, and upcoming IT projects. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
