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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for a dynamic team.
- Company: Join a forward-thinking company that values diversity and innovation.
- Benefits: Enjoy competitive salary, private medical insurance, and 28 days annual leave.
- Why this job: Make a real difference by keeping systems running smoothly and supporting your colleagues.
- Qualifications: Strong IT support knowledge and experience with tools like ServiceNow and Microsoft Office.
- Other info: Great opportunities for personal development and career growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
PIC is seeking a Service Desk Analyst to join our IT team. As the frontline support function, the service desk ensures employees remain productive and systems run reliably. We manage incidents such as software errors, hardware failures, and network outages, while also handling routine requests including password resets, account setups, and software installations.
Key Duties:
- Analyse support queries to deliver excellent customer service.
- Provide IT support via Phone, ServiceNow, Tech Bar, and desk-side visits.
- Prepare clear reports with analysis and recommendations for escalated issues.
- Collaborate with cross-functional teams to resolve incidents across business applications, hardware, software, and infrastructure.
- Take ownership of personal development in both technical (e.g. data analysis, troubleshooting) and non-technical (e.g. communication, relationship management) skills.
Key Skills:
- Strong IT support knowledge within financial services or regulated environments.
- Technical expertise in desktops, laptops, peripherals (including trader setups).
- Experience with ServiceNow, Windows 11, and Microsoft Office.
- Advanced knowledge of Active Directory, Intune, and Azure.
- Skilled in troubleshooting and problem resolution.
- Familiarity with ITIL (Foundation certificate or equivalent experience).
- Relevant qualifications in IT, Computer Science, Customer Service, or certifications such as CompTIA/Microsoft.
Personal Attributes:
- Experience in fast-paced environments.
- Strong organisational and communication skills.
- Ability to influence, problem-solve, and work independently.
- Proven capability to manage competing deadlines effectively.
At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community.
In addition to a competitive base salary and the opportunity to participate in our annual, performance‑related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Service Desk Analyst employer: PIC
Contact Detail:
PIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with software errors and hardware failures, brush up on common issues and how to resolve them. This will give you confidence during technical questions.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers. Ask about their IT support processes or how they handle cross-functional collaboration. This shows you're engaged and ready to contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our awesome team at PIC.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your IT support knowledge, especially in financial services, and any relevant experience with tools like ServiceNow and Active Directory. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Don't forget to mention your problem-solving skills and ability to work in fast-paced environments – we love that!
Showcase Your Technical Skills: In your application, be sure to showcase your technical expertise. Mention your experience with Windows 11, Microsoft Office, and any troubleshooting you've done. We’re keen on candidates who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team at PIC!
How to prepare for a job interview at PIC
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktops, laptops, and peripherals. Familiarise yourself with ServiceNow, Windows 11, and Microsoft Office, as these are crucial for the role. Being able to discuss your experience with troubleshooting and problem resolution will definitely impress.
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, excellent customer service is key. Prepare examples of how you've handled support queries in the past, focusing on your communication and relationship management skills. Think about times when you went above and beyond to help someone out.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific incidents like software errors or network outages. Practise articulating your thought process and the steps you would take to resolve these issues. This shows that you can think on your feet and take ownership of problems.
✨Embrace Diversity and Inclusion
PIC values diverse perspectives, so be ready to discuss how you can contribute to an inclusive workplace. Share any experiences you have that demonstrate your commitment to DE&I, and how you can help foster a supportive environment for all team members.
