Operations Domain Portfolio Manager

Role Purpose

This role is accountable for demand & capacity management of the domain specific change portfolio, effective full lifecycle delivery from idea & business case through to implementation & adoption, and governance of the portfolio supported by our Strategic Transformation Office (STO). Additionally, they will build and maintain relationships with stakeholders across the organisation—from senior executives to operational teams—ensuring seamless communication, alignment, and buy-in.

The Domain Portfolio Manager will not only directly manage project resources but also inspire and lead cross-functional teams. They will develop a culture of accountability, collaboration, and high performance.

By combining both strategic insight and tangible execution, this leader will play a pivotal role in driving successful outcomes across multiple high-impact change initiatives, positioning the organisation for long-term success.

Key Responsibilities

• Manage Risk to ensure successful delivery: Proactively identify, assess, and manage risks and issues across the portfolio, creating mitigation strategies and contingency plans to ensure on-time and within-budget delivery of change initiatives.
• Stakeholder Management: Establish and manage strong relationships with key stakeholders to ensure clear, consistent communication and alignment on the status and outcomes of change initiatives.
• Leadership: Lead, mentor, and develop cross-functional teams aligned to your domain, fostering a culture of collaboration, accountability, and high performance.
• Capacity management: Oversee resource allocation across the change portfolio, ensuring teams have the necessary skills and capacity to deliver on time and within budget, while balancing competing priorities effectively.
• Strategic Alignment: Ensure the finance domain change portfolio is aligned with the organisation’s strategic goals, priorities, and business objectives, and support the prioritisation of initiatives based on business impact and resource availability.
• Governance and control: Maintain comprehensive portfolio performance dashboards and regular reporting to senior leadership, highlighting progress, risks, and potential bottlenecks across all change initiatives.
• Financial control: Manage the financials of the change portfolio, including budget tracking, cost control, and ensuring the delivery of business value relative to financial investment in change programs.
• Change Delivery & Continuous Improvement: Drive continuous improvement in change management processes, methodologies, and tools, ensuring that lessons learned from past initiatives are applied to enhance future portfolio delivery.

Knowledge, Experience, Skills and Abilities

Proven experience of managing complex change portfolios in a Financial Services environment, ideally insurance or adjacent with knowledge of the regulator (PRA and FCA).

Technical

• Good working knowledge and fluency in the Operations business domain.
• Established knowledge of change delivery approaches.
• Proven experience of managing complex change portfolios.
• Translating business strategy to tangible delivery portfolios and seeing them through to completion.

Personal

• Building and maintaining strong relationships with senior executives.
• Line managing high performing teams.
• Ability to persuade and influence both directly and indirectly.
• Strong organisational skills.

Benefits

• 28 days’ annual leave plus bank holidays.
• Pension.
• Insurance for Travel, Private Medical, Critical Illness, Life Assurance and Income Protection.
• Save As You Earn (SAYE).
• Bonus.
• Flexible Working.
• Dress for your Day.
• Cycle to Work.
• Fruit and snacks.
• Company events.

And more.

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