Business Process Improvement Analyst

Pension Insurance Corporation (“PIC”) provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal.

The role requires the ability to effectively collaborate with all departments across PIC to secure their buy-in and implement improvements to systems, processes, and technology, as appropriate. To apply knowledge and insights concerning Business Process Improvement and how this impacts our policyholders. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes to our process owners and SMEs on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role.

Specific accountabilities assigned to the role of Business Process Analyst within the Enterprise Architecture function:

• Conducts thorough analysis of end to end processes
• Responsible for the successful delivery of process improvement projects and CI training and coaching
• Prepare comprehensive reports reflective of the intended audience that demonstrate sound analysis and recommendations for ExCo
• Effectively collaborates with senior stakeholders and team leads as well as SMEs
• Takes ownership for their own learning and development in both technical (e.g. data analysis and critical judgement) and non-technical (self-insight and relationship management) skills of BPM&I
• Keeps informed of industry trends, market developments, regulatory changes in the public and private sectors, as well as best practices related to CI by attending industry seminars, reading and sharing relevant published articles

Knowledge:

• Good technical knowledge of all CI tools
• Working experience of End to End process modelling, analysis and relevant tooling, including Lean and Six Sigma methodology
• Business Process Management tools such as Appian, Bizagi, Pega would be preferable
• Experience in workflow and process automation.
• Use of BPMN 2.0
• Experience in Power BI reporting and use of SharePoint would be preferable
• Exposure to multiple, diverse business domains, and to working with cross-functional teams

Skills:

• Strong organisation & communication skills
• Ability to persuade and influence both directly and indirectly
• Ability to manage people and other resources effectively
• Ability to organize work to meet deadlines
• Ability to work within defined procedures as recommended by functional teams
• Commercial judgement
• Good working knowledge of MS Excel, MS PowerPoint, MS Word
• Strong facilitation skills
• Excellent analytical and technical skills
• Excellent written and verbal communication skills
• Business Process Analysis and Management

Experience:

• Recognised qualification for Six Sigma Black Belt
• Experience in developing CI culture
• Experience of delivering end to end process improvement projects
• Capable and willing to work towards achieving operational efficiencies
• Experience working in a corporate or consulting environment, the majority in insurance

Desirable personal attributes aligned to what success looks like in the role:

• Intellectually curious with a willingness to learn through own research.
• Strong problem-solving skills utilising consultative questioning to challenge current norms and drive change within the business function.
• Effective communicator – structures insights into clear messages and effectively engages others within business function, as well as internal stakeholders, professional and regulatory bodies.
• Innovative thinker – positive attitude to change and a willingness to embrace new ideas and techniques to improve performance.

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.