At a Glance
- Tasks: Support customers and assist Account Managers with various tasks and projects.
- Company: Join Cooper Solutions, a leader in digital solutions for the automotive industry.
- Benefits: Earn up to £30,000, enjoy bonuses, and benefit from hybrid working.
- Other info: Be part of a fast-growing company that values creativity and ambition.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 25650 - 31350 £ per year.
Cooper Solutions has been delivering software and digital solutions to the retail automotive industry since 2001 and believe that our people are at the heart of everything we do. We strive to create a supportive environment where colleagues can enjoy work, keep learning and make a real difference for our customers.
Are you customer-focused and keen to work for a company who really cares about their people and their customers? If the answer is yes, then Cooper Solutions is the place for you! We are proud and passionate about the customers we support and therefore excellent customer service experience is essential as well as a passion for learning and personal development. You'll need to be organised, able to multi-task, and have a professional telephone manner.
What you'll be doing:
- Responding to customer support calls and emails
- Supporting the Account Managers with tasks and projects
- Remote customer training and system implementation
- Month-end reporting
What we're looking for:
- Previous experience in a customer service or administrative role, with a genuine customer-focused approach
- Technically competent - confident with core software (e.g. Microsoft Office) and comfortable learning new systems quickly
- Strong organisational and time management skills
- Clear, professional written and verbal communication skills
What You Will Get:
- A salary of up to £30,000 depending on experience
- Generous bonus scheme and company benefits package
- Hybrid working pattern out of our Barford office
- A supportive and collaborative working environment within a top-class business
Why PIB Group?
PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don't have to tick every box to apply; if you bring fresh ideas and a drive to grow, we'd love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
Internal Account Executive employer: pibgroup
At Cooper Solutions, part of PIB Group, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that values customer focus and professional development. Our hybrid working model from the Barford office allows for flexibility, while our generous benefits package and clear pathways for career growth ensure that employees feel valued and empowered to succeed in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at pibgroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like pibgroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to pibgroup:Your cover letter is your chance to shine! Tell us why you want to work at pibgroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at pibgroup!
How to prepare for a job interview at pibgroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
