At a Glance
- Tasks: Join us as a Client Handler, providing top-notch service and advice to our clients.
- Company: Be part of a dynamic Commercial Enterprise Unit in Gloucester, dedicated to client satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Make a real impact by ensuring clients receive fair and professional service every day.
- Qualifications: Experience in client handling and a passion for delivering excellent customer service are essential.
- Other info: This role is perfect for those looking to advance their career in a thriving company.
The predicted salary is between 28800 - 43200 £ per year.
The Role: We have a fantastic new opportunity for an experienced Commercial Client Handler to join our Commercial Enterprise Unit based in our Gloucester office . You would be providing professional advice and service to all clients. You will effectively manage policy events following compliant processes ensuring that all customers are dealt with professionally and fairly. The role will require you to retain existing customers and write new business by the continual development of relationships and delivery of excellent customer service. Responsibilities: Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients. Provide quality service to clients, covering all details of their insurance arrangements, to advise, review, arrange and secure the appropriate cover at a competitive premium. Responsible for the review and action required on policy and client information. Be vigilant in day to day operations to identify and mitigate the impact of potential issues ensuring remedial action is taken where necessary. Build effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists to maximise business opportunities. Build and continuously enhance relationships with PIB’s panel of insurers and maintain a profile within the insurance market. Proactively work with colleagues across the business to identify and maximise opportunities for growth. Place commercial lines business within approved markets to best meet the clients needs based on the knowledge of the client, the insurance market and industry sector proposition. Ensure clients are appraised of updates regarding political, regulatory and market changes that may impact them and their business. Reviewing the adequacy of covers and suitability of the terms being offered to clients, Liaising with relevant departments, to ensure all queries are resolved quickly and efficiently Experience: Essential:- Minimum 5 GCSE, Grades A-C including English and Maths. Previous experience in an Account Handling role (Insurance) is required. Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail, to support client service delivery. The ability to work in a team Accuracy and attention to detail A passion for building fantastic working relationships with clients and colleagues An inquisitive nature with a willingness to ask questions Basic understanding of the broking insurance market and the role of regulation and compliance. Organised with good time management skills working to agreed priorities. Good communication skills to effectively liaise with internal colleagues. Computer literate with good experience of using MS Office Suite and operational use of Acturis. Operational use of Acturis ensuring updates are made accurately to data quality standards. Further information As well as a competitive salary we offer the following benefits – Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Very generous maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-(Apply online only)
Client Handler employer: PIB Insurance Brokers
Contact Detail:
PIB Insurance Brokers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Handler
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Client Handler. Understanding the nuances of providing professional advice and managing policy events will help you demonstrate your expertise during the interview.
✨Tip Number 2
Research common challenges faced by Client Handlers in the commercial sector. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 3
Prepare examples from your past experience where you successfully managed client relationships or resolved complex issues. This will showcase your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Client Handler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Handler position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in client handling or similar roles. Use specific examples that demonstrate your ability to provide professional advice and manage client relationships effectively.
Showcase Your Skills: Make sure to highlight any relevant skills that align with the job requirements, such as communication, problem-solving, and compliance management. Use bullet points for clarity and impact.
Craft a Strong Cover Letter: Write a personalized cover letter that explains why you are a great fit for the Client Handler role. Mention your passion for providing excellent customer service and how you can contribute to the company's success.
How to prepare for a job interview at PIB Insurance Brokers
✨Understand the Role
Make sure you have a clear understanding of what a Commercial Client Handler does. Familiarize yourself with the responsibilities mentioned in the job description, such as providing professional advice and managing policy events.
✨Showcase Your Experience
Prepare to discuss your previous experience in client handling or similar roles. Highlight specific examples where you provided excellent service and managed client relationships effectively.
✨Demonstrate Compliance Knowledge
Since the role involves ensuring compliant processes, be ready to talk about your understanding of compliance in client handling. Mention any relevant regulations or standards you are familiar with.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you understand the company culture and expectations better.