At a Glance
- Tasks: Build strong client relationships and provide top-notch product support in the automotive software sector.
- Company: Join PIB Group, a fast-growing insurance business with a collaborative culture.
- Benefits: Enjoy a competitive salary, attractive bonuses, and hybrid working options.
- Other info: Opportunities for ongoing training and career progression await you!
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in product support or account management, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Cooper Solutions has been delivering software and digital solutions to the retail automotive industry since 2001 and believe that our people are at the heart of everything we do and strive to create a supportive environment where colleagues can enjoy work, keep learning and make a real difference for our customers.
We're looking for a Technical Account Manager to support our automotive clients through high-quality product support, training, and implementation — with a clear pathway to growing client ownership over time. If you have a background in product support or account management and a passion for client success, you'll fit right in with our established, well-regarded team.
What you’ll be doing:
- Build strong client relationships – serve as the key contact for allocated accounts, supporting strategy, conducting reviews, and delivering occasional on-site training to drive adoption and growth.
- Provide day-to-day product support across key systems, handling configuration changes, new business setup, onboarding, and query management with speed and care.
- Deliver product training and rollout – drawing on client feedback and data to maximise user adoption, shape recommendations, and contribute to ongoing product development.
What we’re looking for:
- Experience in product support, customer success, or account management (ideally in software or SaaS), with confidence communicating technical concepts to non-technical audiences.
- Strong organisation, problem-solving and data skills, with the ability to manage multiple client priorities and surface meaningful insights.
- Familiarity with Keyloop, Pinnacle, or other DMS/automotive retail software, or exposure to BI reporting tools is desirable but not essential.
You may be required to occasionally travel to client sites across the UK for training, rollouts and key meetings, therefore a full, clean UK driving licence and flexible approach to travel is essential.
What You Will Get:
- A competitive salary and highly attractive bonus & benefits package.
- Hybrid working pattern – typically 1/2 days per week working in our Barford office.
- Exposure to leading automotive dealer groups and industry‐leading products.
- Ongoing training and development on our products and account management skills.
Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com.
Technical Account Manager in Warwick employer: pib Group
Cooper Solutions, part of PIB Group, is an exceptional employer that prioritises the growth and well-being of its employees. With a hybrid working model based in Barford, UK, we offer a competitive salary, attractive benefits, and a culture that fosters collaboration and innovation. Our commitment to ongoing training and professional development ensures that you will thrive in your role as a Technical Account Manager while making a meaningful impact in the automotive software industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Warwick
✨Tip Number 1
Network like a pro! Reach out to current employees at Cooper Solutions on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Account Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your product support and account management skills. Think of examples from your past experiences that showcase your ability to build strong client relationships and handle technical queries.
✨Tip Number 3
Show your passion for the automotive industry! Research the latest trends and challenges in automotive software. This will not only impress your interviewers but also help you connect better with the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Cooper Solutions.
We think you need these skills to ace Technical Account Manager in Warwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in product support or account management, and don’t forget to mention any relevant software knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how your skills align with what we’re looking for. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re keen to see your organisation and problem-solving skills in action, especially when it comes to managing multiple client priorities.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at pib Group
✨Know Your Product Inside Out
As a Technical Account Manager, you'll be the go-to person for product support. Make sure you understand the software and digital solutions offered by Cooper Solutions. Familiarise yourself with any relevant automotive software like Keyloop or Pinnacle, even if it's not essential. This knowledge will help you communicate effectively and build trust with clients.
✨Showcase Your Client Relationship Skills
Building strong client relationships is key in this role. Prepare examples of how you've successfully managed accounts or supported clients in the past. Think about times when you’ve gone above and beyond to ensure client satisfaction, as these stories will demonstrate your commitment to client success.
✨Be Ready to Discuss Problem-Solving
In the interview, expect questions about how you handle challenges. Prepare to discuss specific instances where you've solved problems for clients or improved processes. Highlight your organisational skills and ability to manage multiple priorities, as these are crucial for the role.
✨Demonstrate Your Passion for Learning
Cooper Solutions values ongoing training and development. Share your enthusiasm for learning new technologies and improving your skills. Talk about any relevant courses or certifications you've pursued, and express your eagerness to grow within the company and contribute to its success.
