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- Tasks: Ensure compliance with standards and deliver high-quality service in the insurance sector.
- Company: Join PIB Group, a recognised leader in the insurance industry focused on people and community.
- Benefits: Enjoy competitive salary, flexible working, generous holiday allowance, and extensive employee perks.
- Why this job: Be part of a supportive culture that values community engagement and personal development.
- Qualifications: Experience in insurance, excellent communication skills, and a detail-oriented mindset required.
- Other info: Opportunities for professional growth and community volunteering days available.
The predicted salary is between 36000 - 60000 £ per year.
We are on the lookout for an experienced insurance professional to join us as a Technical Assurance Manager!
If you have:
- Excellent communication skills
- An understanding of the insurance industry and regulation
- A meticulous attention to detail
- A positive attitude and strong organisational skills
This could be the role for you!
Sitting as part of the Specialty Division Operations team, the Technical Assurance Manager is responsible for ensuring all businesses in the Division adhere to the PIB Group standards to deliver a consistent high-quality service to all of our customers by:
- Understanding and meeting our customers demands and needs
- Delivery of consistent and fair outcomes for customers through compliant processes
Along with driving excellence in customer delivery, the Technical Assurance Manager will ensure all complaints, errors & omissions and breaches are managed in line with Group risk appetite and regulatory requirements.
Essential Experience & Attributes:
- A good understanding of the insurance industry and regulation.
- The ability to motivate and communicate with others at all levels.
- Influential relationship skills and excellent communication & negotiation skills
- Well-developed report writing, verbal & written communication and presentation skills
- Ability to manage multiple priorities and deliver results
- Self-motivated and collaborative
- Resilient and adaptable to change/growth
Desirable Experience & Attributes:
- CII qualifications (or working towards) would be desirable
- Knowledge of best practice for general insurance and an understanding of rules and regulations relating to retail insurance broking (e.g. Data Protection Act, Money Laundering, Client Monies, ICOBS, Complains, Quality Assurance, Treating Customers Fairly concepts, etc.) is highly desired.
- Proven track record in managing complaints and resolutions
- Experience in implementing process improvements based on complaint trends.
- Awareness of Consumer Duty Outcomes and their implications for customer service.
- Acturis and xCenta experience.
- Experience in delivering training sessions and workshops.
Further information:
As well as a competitive salary we offer the following benefits:
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more.
If supporting the local community, engaging with charities and having the opportunity to give something back interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose.
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development.
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity.
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.
PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs.
Technical Assurance Manager - Insurance in Hemel Hempstead employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Assurance Manager - Insurance in Hemel Hempstead
✨Tip Number 1
Familiarise yourself with the latest regulations and best practices in the insurance industry. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly changing field.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who have experience in technical assurance roles. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed complaints and implemented process improvements in previous roles. Having concrete stories ready will showcase your problem-solving skills and your ability to drive excellence in customer delivery.
✨Tip Number 4
Research PIB Group's values and community initiatives. Being able to articulate how your personal values align with theirs, especially regarding community support and environmental impact, can set you apart as a candidate who truly fits their culture.
We think you need these skills to ace Technical Assurance Manager - Insurance in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the insurance industry, particularly any roles that involved compliance and customer service. Use specific examples to demonstrate your understanding of regulations and your ability to manage complaints.
Craft a Compelling Cover Letter: In your cover letter, emphasise your excellent communication skills and attention to detail. Mention how your previous experiences align with the responsibilities of the Technical Assurance Manager role, particularly in driving excellence in customer delivery.
Showcase Relevant Skills: Highlight your influential relationship skills and your ability to motivate others. Provide examples of how you've successfully communicated and negotiated with various stakeholders in past roles.
Demonstrate Adaptability: Discuss instances where you've adapted to change or implemented process improvements based on complaint trends. This will show your resilience and ability to thrive in a dynamic environment, which is crucial for this role.
How to prepare for a job interview at pib Group
✨Showcase Your Industry Knowledge
Make sure to brush up on your understanding of the insurance industry and its regulations. Be prepared to discuss specific regulations and how they impact customer service, as this will demonstrate your expertise and suitability for the role.
✨Highlight Communication Skills
Since excellent communication is key for this position, think of examples where you've effectively communicated with various stakeholders. Prepare to discuss how you can motivate and influence others, as well as your experience in report writing and presentations.
✨Demonstrate Attention to Detail
Given the meticulous nature of the role, be ready to provide examples of how your attention to detail has led to successful outcomes in previous positions. This could include managing complaints or ensuring compliance with processes.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle multiple priorities and deliver results under pressure. Think of scenarios where you've successfully managed complaints or implemented process improvements based on trends, as these will showcase your problem-solving skills.
